Role Objectives:<\/p>\n
\tTo effectively manage the Back Office Recovery Contingency specific area (Contingency Negotiators\/ Contingency Agents\/ Pothole Recovery Service Providers \/ SOP \/ SLA\u2019s) with regards to service; quality and performance to create a culture of excellent service.<\/p>\n
Key responsibilities:<\/p>\n
\tEnsure teams\u2019 targets are achieved.
\n\tAdherence to SLA and SOP. Ensure correct actions taken on reports as per Recovery standards
\n\tEnsure data integrity on financials and key data indicators. Track and audit. Track claims log and broker updates. Track and resolve operational and performance variations.
\n\tPerforming inline quality assurance reviews.
\n\tDevelop and encourage strong teamwork. Identify potential inter-departmental problems and escalate them to higher levels. Engage regularly in team or group problem-solving.
\n\tManage areas of critical compliance and actively manage non-conformance. Actively manage non-performance.
\n\tIdentify, accumulate and analyse statistics that reflect on your team\u2019s performance
\n\tContinually assess the technical competence of your team and take steps to develop their knowledge and skill
\n\tEnsure that employees are aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.) to develop and grow the required competence
\n\tEnsure the work environment enables employees to \u201clive\u201d the organisation culture and values.
\n\tActively participate in own professional development and career path. Inducting people into the specific team and job related issues. Ensure adherence to organisational policies, practices and procedures. Identify and recommend areas \/ ways to improve processes. Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
\n\tResolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
\n\tDevelop work routines in line with operational plans \/ schedules in order to manage achievement of service delivery goals. Measure and monitor service delivery compliance of team.
\n\tShare knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery. Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to time of subordinates and utilisation of materials or equipment.
\n\tTake accountability for the management of business-related risks within own area.<\/p>\n
Required Knowledge and Experience\u00a0\u00a0 \u00a0<\/p>\n
\t3 years short term insurance motor and non-motor recovery and liability claims experience, alternatively
\n\t3 years debt collections experience
\n\tStrong delictual- and merit evalution competency
\n\tAbility to assess viability of contingency matters
\n\tStrong debt collections competency
\n\tArguing and negotiating skills \u2013 both verbal and written
\n\tStrong administrative skills
\n\tData accuracy and consciousness
\n\tCustomer focused
\n\tTime Management & Prioritizing
\n\tIdentifying and Solving Problems<\/p>\n
Educational Requirements\u00a0\u00a0 \u00a0<\/p>\n
\tMatric
\n\tLLB \/ BCom LLB or any alternative Legal qualification<\/p>\n
Apply via company website ( http:\/\/www.hollard.co.za ) or<\/p>\n
hollard.erecruit.co<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/hollard.erecruit.co","_company_name":"Hollard Insurance","_company_website":"http:\/\/www.hollard.co.za","_company_tagline":"All right, all right - let\u2019s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal... read more to us. http:\/\/www.hollard.co.za Impressum The Hollard Insurance Co. Ltd (Reg No 1952\/003004\/06) is an Authorised Financial Services Provider. Hollard Life Assurance Co. Ltd (Reg No 1993\/001405\/06) is an Authorised Financial Services Provider. Hollard Investment Managers Pty Ltd (Reg No 1997\/001696\/07) is an Authorised Financial Services Provider. Specialties Funeral insurance, Life insurance, Hospital Cash Back Plan insurance, Motor Xtender vehicle warranty insurance, Pay As You Drive usage-based car insurance, Motor and Household insurance, and Parnership philosophy - Flexible approach 22 Oxford Road, Parktown, Johannesburg","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[18],"class_list":["post-21547","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-contract"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/21547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=21547"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=21547"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=21547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}