Job Purpose<\/p>\n
\tTo drive the resolution of complaints received by the FAIS Ombud within a target driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical, and expeditious manner.<\/p>\n
Key Performance Areas:<\/p>\n
\tAnalyse complaints with various levels of complexity, draw correct legal conclusions, and establish a clear and focused direction in the resolution of complaints.
\n\tConsider the facts and arguments presented by all parties to the dispute, contractual provisions, relevant law, equity, and fairness.
\n\tProvide high-quality written recommendations with reasons for the complaint outcomes.
\n\tSubmit draft recommendations to the Senior Adjudicator within set timelines to resolve complaints.
\n\tLiaise directly with various internal and external stakeholders in the pursuit of resolving complaints.
\n\tResearch various areas of the law applicable to the FAIS Ombud and provide sound legal options.
\n\tAttending internal and external meetings, preparing presentations, and interacting with the media on behalf of the FAIS Ombud.
\n\tManage caseload in an efficient and timely manner with a clear customer focus on achieving fair outcomes.
\n\tVarious other official duties as may be determined from time to time by the FAIS Ombud.<\/p>\n
Other Key Competencies:<\/p>\n
\tUnderstanding and appreciation of the legal environment in which the FAIS Ombud\u2019s Office operates.
\n\tCommitted to achieving predetermined performance objectives and working within a high-performance team.
\n\tAbility to mediate\/conciliate complaints received from consumers of financial services.
\n\tAppreciation for public service and alternative dispute resolution.
\n\tDemonstrate an aptitude for customer service and conflict management.
\n\tAbility to conduct legal research.
\n\tAbility to operate a personal computer and proficient in the use of the MS Office suite of products.<\/p>\n
Job Requirements<\/p>\n
\tMatric certificate.
\n\tThe minimum qualification should be an LLB or BCom Degree or a relevant NQF Level 7 FSCA-approved degree.
\n\tA Post Graduate Diploma in Financial Planning will be an added advantage.
\n\tA minimum of 2 years of financial services experience in complaints management.
\n\tAn understanding and appreciation of the legal environment in which the FAIS Ombud\u2019s Office operates and an understanding of the FAIS Act, 37 of 2002, and the subordinate legislation.
\n\tTechnical and practical knowledge of financial advisory, FAIS regulatory compliance, the pension funds industry, insurance, and market conduct\/TCF regulation.
\n\tAn understanding of financial services legislation – FAIS Act, FSR Act, PFA, LTIA, TCF, PPR, ITA, Insurance Act.
\n\tBackground in Short and Long-Term Insurance, Financial Planning, and Dispute Resolution.
\n\tMarket Conduct, FAIS Regulatory Compliance, Pension Funds.
\n\tFluent in speaking and writing in English and one of the other official languages.
\n\tSound writing skills with the ability to express complex concepts.
\n\tKnowledge of the Microsoft CRM Programme (or similar) will be an advantage.<\/p>\n
Apply via company website ( ) or<\/p>\n
jobs.mcidirecthire.com<\/p>\n
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