Job Purpose<\/p>\n
\tThe Putco Team Lead is responsible for overseeing and managing all operational aspects of the Putco outlet, which services Putco passengers.
\n\tThe role requires leadership in financial reconciliation, process and staff management, security compliance, and achieving sales targets.
\n\tThe incumbent ensures smooth daily operations while maintaining high standards of service, accuracy, and team performance.<\/p>\n
Key Responsibilities<\/p>\n
Operational Management<\/p>\n
\tOpen and close the Putco Ticket Site according to shift schedules.
\n\tConduct security inspections and enforce site protocols for all staff (e.g. bag and money declarations, locker protocols).
\n\tSupervise cashier activities, including issuing and receiving ticket stock, cash floats, and daily shift reports.<\/p>\n
Financial & Stock Reconciliation<\/p>\n
\tPerform daily reconciliations of shift reports, ticket stock serial numbers, float balances, and deposit slips.
\n\tEnsure all previous day discrepancies are resolved with the Operations Financial Manager.
\n\tMonitor and manage weekly stock counts, ticket deliveries, and recordkeeping.
\n\tOversee ticket cancellation validations and procedures in compliance with policy.<\/p>\n
Customer Service<\/p>\n
\tProvide face-to-face support to passengers and resolve queries efficiently.
\n\tEscalate unresolved customer issues when necessary.
\n\tLeadership & People Management
\n\tLead by example and foster a professional, respectful, and high-performing team culture.
\n\tEnsure staff comply with company procedures and security policies.
\n\tSupport team development through coaching and adherence to internal standards.<\/p>\n
Self-Management<\/p>\n
\tDemonstrate a proactive, accountable work ethic with strong attention to detail.
\n\tAdapt to operational needs and changing priorities.
\n\tEngage in continuous learning and self-development.<\/p>\n
Requirements<\/p>\n
Competencies<\/p>\n
\tBehavioral Attributes
\n\tIntegrity and honesty.
\n\tPassion and energy.
\n\tResilience and adaptability.
\n\tCustomer-centric mindset.
\n\tProblem-solving and innovation.
\n\tLeadership Qualities
\n\tBuilds trust and relationships.
\n\tDemonstrates commercial and business acumen.
\n\tDrives results and accountability.
\n\tCoaches and develops team members.<\/p>\n
Functional Competencies<\/p>\n
\tFinancial and reconciliation proficiency.
\n\tAttention to detail and accuracy.
\n\tStructured task execution.
\n\tProfessional demeanor and conduct.
\n\tWillingness to travel across sites when required.
\n\tAbility to work shifts, including weekends and holidays
\n\tPlanning & AutonomyOperates within standardized practices with delegated decision-making authority.
\n\tBalances specific task execution with broader team and organizational awareness.<\/p>\n
Education<\/p>\n
\tMatric or equivalent. (Essential)<\/p>\n
Experience<\/p>\n
\tMinimum of 3 years\u2019 experience in a supervisory role within a retail or sales environment.
\n\tProven knowledge of financial processes and reconciliations.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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