Purpose of the Job:<\/p>\n
\tTo lead the strategic development and execution of high-impact, personalized CVM propositions across inbound channels, including the Value Platform and Below-the-Line (BTL) offerings such as My Connecta Deals. This role is responsible for driving customer engagement and incremental revenue by leveraging deep customer insights, fostering innovation, and ensuring seamless cross-functional collaboration. As a key leader in the CVM team, the Principal Commercial Manager plays a pivotal role in enhancing Cell C\u2019s customer value delivery and strengthening its competitive position in the market.
\n\tThis role will be supported by a cross-functional team of data scientists, commercial data analysts, marketing technology experts and product development managers to bring your creations to market.
\n\tYour work will shape how we think about our customers, our ability to identify and satisfy their needs and deliver compelling offerings that creates mutual benefit, at scale. This is a highly impactful role where you will directly impact how millions of Cell C customers engage with our offerings daily.<\/p>\n
Main Responsibilities:
\nProduct Strategy formation and implementation<\/p>\n
\tDefine, formulate and implement the personalised product strategy and roadmap through your specialized expertise and insight to ensure that the strategy meets business objectives
\n\tDefine the framework and metrics to measure the impact of the applicable CVM product offerings and ensure they are consistently monitored
\n\tCollaborate with cross functional teams to ensure you build relevant solutions for our customer base
\n\tExecute the CVM strategy to maximize customer impact, drive behavioural change, and deliver measurable business value through the product portfolio
\n\tAlign product strategy with broader commercial and digital transformation goals
\n\tMonitor market trends and competitor activity to inform strategic adjustments<\/p>\n
Product and Solution Development<\/p>\n
\tProactively identify customer needs and opportunities and deliver compelling offerings that creates value at scale.
\n\tEvaluate the feasibility and relevance of proposed complex products and services
\n\tCommission and interpret ad hoc analyses on base activity, spend and usage patterns
\n\tApply first principles thinking and advanced analytics to derive actionable insights and optimize product performance
\n\tDetermine pricing, optimal price curves and run gap analyses for below-the-line offer portfolios
\n\tLeverage the impact of machine learning and valuation algorithms within the portfolio
\n\tSystems based thinking to construct optimal product ecosystems within the marketing tech stack
\n\tIncorporate customer feedback loops into the product development lifecycle
\n\tLead experimentation (e.g., A\/B testing) to validate new features or pricing models before full-scale rollout<\/p>\n
Business planning<\/p>\n
\tDevelop annual and long-term business plans, including forecasting against key performance indicators (KPIs) and aligning with divisional and corporate objectives
\n\tContribute to and develop business cases for key activities\/projects and estimate the financial and development resources required to deliver performance targets
\n\tDevelop straight forward business cases or lead feasibility and assessment work for proposed and current projects to support the development and contributions review of business cases
\n\tTrack and report on business plan execution, identifying risks and mitigation strategies
\n\tCollaborate with finance and strategy teams to ensure alignment with budget cycles and investment priorities<\/p>\n
Customer insights and analytics<\/p>\n
\tDefine and oversee the customer insight strategy to inform CVM initiatives and product development
\n\tCollaborate with analytics teams to extract actionable insights from customer behaviour, usage patterns, and lifecycle data
\n\tTranslate complex data into clear narratives and strategic recommendations for senior stakeholders
\n\tIdentify and monitor key customer segments, churn drivers, and value opportunities
\n\tIntegrate customer feedback and NPS data into proposition design and campaign refinement<\/p>\n
Cross functional leadership and Enablement<\/p>\n
\tLead cross-functional squads comprising data science, marketing, product, and technology to deliver CVM initiatives
\n\tFacilitate alignment between commercial goals and execution teams through structured planning and communication
\n\tChampion a collaborative culture that encourages knowledge sharing and joint problem-solving
\n\tResolve cross-departmental blockers and ensure accountability across delivery streams
\n\tRepresent the CVM function in strategic forums and cross-business initiatives<\/p>\n
Performance monitoring and optimization<\/p>\n
\tDefine KPIs and success metrics for CVM campaigns, propositions, and platforms
\n\tEstablish dashboards and reporting frameworks to track performance in real time
\n\tConduct regular performance reviews and post-implementation analyses to identify improvement areas
\n\tLead optimization efforts across pricing, targeting, and channel mix to maximize ROI
\n\tEnsure closed-loop feedback mechanisms are in place to refine future initiatives<\/p>\n
Innovation and change management<\/p>\n
\tDrive a culture of innovation by encouraging experimentation, rapid prototyping, and test-and-learn approaches
\n\tIdentify emerging technologies and market trends that can enhance CVM capabilities
\n\tLead change management efforts for new tools, processes, or strategic shifts within the CVM function
\n\tEngage stakeholders across the business to build buy-in for innovation initiatives<\/p>\n
People and Team Leadership<\/p>\n
\tTrack and report on the impact of innovation projects on cLead, mentor, and develop a high-performing CVM team, fostering a culture of accountability, innovation, and continuous learning
\n\tSet clear objectives, provide regular feedback, and conduct performance reviews to support individual and team growth
\n\tAlign team capabilities with strategic priorities, ensuring the right skills and resources are in place to deliver on business goals
\n\tPromote collaboration across departments and create an inclusive, empowering work environment
\n\tManage workload distribution, succession planning, and talent development within the CVM function customer engagement and business outcomes<\/p>\n
Minimum Qualification<\/p>\n
\tA 3-year degree in Actuarial Science, Economics, Business Science, Engineering, Marketing or any related field
\n\tPost graduate studies are advantageous<\/p>\n
Experience<\/p>\n
\t5 to 8 years of experience in a commercially focussed role in either Retail Banking, Financial Services, Telecoms, E-commerce or similar experience building brand new products or working in a start-up environment
\n\tExperience working with personalised marketing technology
\n\tTrack record of delivering results through complex mass market products
\n\t2 – 3 years experience in managing a CVM Commercial team<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
cellc.simplify.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/cellc.simplify.hr","_company_name":"Cell C","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"At Cell C, we know that because change is inevitable, growth is up to us. While some see change as taking a step back, we see it as a chance to take two steps forward. We believe in embracing change, willing it and being it. That is why since 1999, Cell C Limited has been a proudly South African Lev... read moreel 2 BBBEE customer-first mobile operator that promotes digital inclusion to enhance lives. As an enabler committed to bridging the digital divide in South Africa and ensuring that everyone enjoys the benefits of a modern connected world, we strive to give you world-class products and services to help you change your world. In 2020, we ranked the 19th Most Valuable South African brand in the BrandZ analysis, and as a testament to our focus on service excellence, we have won the 2018\/2019 Ask Afrika Orange Index Award. We are committed to playing our part in transforming our society through education, gender empowerment, and digital inclusion initiatives. Our commitment to gender empowerment through our flagship programme Take A Girl Child To Work Day\u00ae has netted three Standard Bank Top Women Awards.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-21635","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/21635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=21635"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=21635"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=21635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}