ROLE PURPOSE\u00a0<\/p>\n
\tThis key Operational role acts as 2IC to the Operational Director, supporting and optimizing operational performance, driving strategic initiatives, and ensuring seamless day-to-day running of the department. As a trusted advisor, you will lead specific projects and functions, serving as a key decision-maker in the Operations Director’s absence.\u00a0<\/p>\n
Job description\u00a0<\/p>\n
The successful candidate will be responsible amongst others for the following key responsibilities: \u00a0<\/p>\n
\t\u202fPartner with each divisional Head of Department (HOD) to translate the strategic objective into a tangible operational plan, providing guidance on actions required, timelines and success measures.\u00a0
\n\tOversight on the execution of key responsible and task required by the HODs\u00a0
\n\tMonitor and evaluate the effectiveness of operational & strategic objectives on an ongoing basis\u00a0
\n\tCreate the mechanisms and the culture to share best practices across the D&G estate, ensuring that the best practices are well embedded into the operations\u00a0
\n\tDistil key messages to the HODs, aligning communication\/documents and briefing notes where appropriate \u00a0
\n\tAct as client liaison by understanding the client requirements and facilitating the information necessary to the operations team. \u00a0
\n\tConsolidate the data and narrative necessary for client meetings as per the required schedule in partnership with the divisional HOD
\n\tAs a subject matter expert, act as a trusted advisor to the HOD and Operations Director providing guidance and insight on Operational best practices.\u00a0
\n\tAnalyse the available data and provide detailed insights and recommendations to strengthen the operations\u00a0
\n\tLead on strategic and operational projects providing ongoing project updates to the project owner\u00a0
\n\tDrive continuous improvement initiatives by partnering with operations and support departments to enhance existing processes, increase productivity and drive consistent performance \u00a0
\n\tContribute towards the departments strategic plan with the aim of achieving the required client deliverables.\u00a0<\/p>\n
\u00a0EXPERIENCE\u00a0<\/p>\n
\t5 years senior operational experience ( BPO or equivalent )\u00a0<\/p>\n
QUALIFICATIONS\u00a0<\/p>\n
\tGrade 12\u00a0
\n\tManagement or related qualification (advantageous)\u00a0<\/p>\n
Essential skills\u00a0<\/p>\n
\tExcellent written & Verbal Communication\u00a0
\n\tDemonstrates strong leadership capability \u00a0
\n\tAble to make decisive well thought of decisions \u00a0
\n\tResults orientated with a strong focus on execution \u00a0
\n\tHigh proficiency in data analysis and operational performance metrics \u00a0
\n\tAbility to distil strategic plans into operational plan \u00a0
\n\tAble to prioritise multiple projects, task and activities at any given time\u00a0
\n\tCollaborative Approach with all stakeholders\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Huntswood","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser... read morevice, remediation to resilience \u2013 bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time \u2013 whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change \u2013 offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-21637","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/21637","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=21637"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=21637"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=21637"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}