Purpose of the Job<\/p>\n
\tA culture-forward leadership role focused on delivering exceptional front-of-house experiences. \u00a0
\n\tThis role ensures service excellence, team cohesion, and brand-aligned engagement across reception, hospitality, and guest-facing environments.<\/p>\n
Key Performance Areas<\/p>\n
Team Leadership and Vendor Performance<\/p>\n
\tLead and inspire a diverse team including receptionists, baristas, drivers, cleaners, security personnel and internal landscaping employees.
\n\tMonitor and evaluate service delivery against established SLAs, ensuring consistent excellence
\n\tIdentify and address underperformance through coaching and escalation protocols, as required.
\n\tAdminister access systems, subscriptions and parking logistics with precision, in tandem with building management.
\n\tReconcile operational spend and ensure alignment with company policies and budgetary controls.<\/p>\n
Facilities and Hospitality Oversight<\/p>\n
\tEnsure all front-of house areas are welcoming, well maintained, and brand aligned
\n\tLiaise with building management to ensure service reliability and prompt resolution of issues
\n\tMonitor compliance across safety and hospitality protocols and uphold these protocols through regular audits
\n\tRecommend and implement enhancements to elevate the guest experience and service flow.<\/p>\n
Culture and Engagement Stewardship<\/p>\n
\tCoordinate recognition milestones and office engagement activities.
\n\tSupport internal events with hospitality planning and execution.
\n\tFoster team morale through inclusive leadership and service pride initiatives\u00a0
\n\tGather and interpret feedback to continuously improve the front-of-house experience.<\/p>\n
Communication and Relationship Management<\/p>\n
\tMaintain a warm, professional and brand-aligned tone in all interactions
\n\tLead \u00a0and facilitate team briefings and ensure service updates are communicated to ensure alignment and transparency
\n\tHandle sensitive issues with discretion and escalate if necessary
\n\tBuild rapport with staff, guests, and vendors<\/p>\n
Requirements
\nKnowledge<\/p>\n
\tWorkplace operations and service protocols.
\n\tHealth, safety and building compliance.
\n\tBrand experience and corporate culture.<\/p>\n
Job Specific Skills<\/p>\n
\tGuest experience.
\n\tVendor coordination.
\n\tAmbiance curation.
\n\tOperational spend reconciliation.
\n\tOperational risk awareness.<\/p>\n
Competencies<\/p>\n
\tCoaching.
\n\tRecognition.
\n\tSOP implementation.
\n\tProblem solving & decision making.
\n\tStrong interpersonal skills and stakeholder engagement.
\n\tStrong communication skills.
\n\tTeam management and development.
\n\tPlanning and organizing.
\n\tAdaptability and resilience.<\/p>\n
Experience<\/p>\n
\tA minimum of 5 years in guest-facing or hospitality roles.
\n\t1-2 years supervisory experience.
\n\tProven ability to deliver in high touch environments.
\n\tExperience managing service contracts, SLAs and vendor relationships.
\n\tExperience handling budgets, reconciling spend and ensuring compliance with safety and hygiene standards.
\n\tExposure to planning internal events.<\/p>\n
Education<\/p>\n
\tGrade 12.
\n\tQualification in Hospitality\/Operations\/Business Administration or Facilities Management is advantageous.<\/p>\n
Internal Liaison<\/p>\n
\tGPT all.\u00a0
\n\tReceptionists, baristas, drivers, cleaners, security, and internal landscaping.<\/p>\n
External Liaison<\/p>\n
\tAll external stakeholders who contact the company.\u00a0<\/p>\n
Level of Decision-Making<\/p>\n
\tInterpretive; service-focused problem-solving. Tactical decisions.<\/p>\n
Level of Problem Solving<\/p>\n
\tAbility to resolve operational issues arising in the line of work. \u00a0Routine problem solving.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
growthpoint.mcidirecthire.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/growthpoint.mcidirecthire.com","_company_name":"Growthpoint Properties","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Growthpoint is the largest South African primary listed REIT and is well on its way to becoming a leading international property company. It provides space to thrive with innovative and sustainable property solutions in a diversified portfolio of 533 properties it owns and manages, including 473 pro... read moreperties in South Africa, 59 properties in Australia through its investment in Australian Stock Exchange listed Growthpoint Properties Australia and a 50% interest in the properties of the V&A Waterfront, Cape Town. It also owns a 26.9% stake in the \u20ac1bn property portfolio of London Stock Exchange Alternative Investment Market listed Globalworth Real Estate Investment, the largest owner of office space in Romania.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-21664","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/21664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=21664"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=21664"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=21664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}