What will you do?<\/p>\n
\tYou will be responsible for providing excellent client services to a portfolio of clients of\u00a0SIMEKA HEALTH\u00a0by efficiently managing human capital queries, provide advice when required, claims and queries and all other medical scheme, gap cover, primary health insurance, loyalty related queries. This role will be based in\u00a0Sandton, Johannesburg.<\/p>\n
Key Responsibilities<\/p>\n
\tProvide an effective and efficient administrative channel between clients and service providers
\n\tMust demonstrate a good understanding of all medical scheme options and benefits, primary care insurance, gap cover and loyalty programs
\n\tMust provide, multiple query resolutions, ability to communicate in both written and a verbal professional manner
\n\tManage escalated admin and other requirements from service providers for clients
\n\tAssists the Centralised Service Centre with in-bound and out-bound client calls
\n\t\u00a0Provide timeous feedback and resolution
\n\tKeep ongoing records on internal CRM systems
\n\tAssist clients with the application process, requirements and queries telephonically and\/or via e-mail up to resolution.\u00a0
\n\tFrequent follow up with clients
\n\tAssisting with new and existing quotes and advice where required<\/p>\n
Qualification and Experience<\/p>\n
\tMatric
\n\tIndustry related Degree or Diploma (NQF level 5) is required
\n\tRegulatory Examination RE5 is required
\n\t2 – 3 years\u2019 experience in a similar healthcare environment is required
\n\tFull accreditation with the Council for Medical Schemes is advantageous
\n\tFinancial services industry experience would be advantageous<\/p>\n
Knowledge and Skills<\/p>\n
\tKnowledge of industry regulations e.g., POPI and TCF
\n\tExperience in managing customer relationships
\n\tExperience in handling customer complaints
\n\tStrong knowledge of medical scheme product and processes
\n\tStrong knowledge of Internal and external processes including service level commitments
\n\t\u00a0Knowledge of relevant escalation channels
\n\tKnowledge in managing and co-ordinating escalations from HR and other stakeholders
\n\tExperience in managing customer relationships
\n\tProficiency in Microsoft Office (Word, Excel, Outlook)
\n\tBrokertools experience advantageous
\n\tProficient in both English and Afrikaans (verbal and written)<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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