Introduction<\/p>\n
\tPerforms and administers the first line support on the Service Management System (Service Desk) and ensures ICT service delivery by expediting Service Desk calls, adhering to SLA\u2019s and ensuring customer service delivery.<\/p>\n
Job description<\/p>\n
Key Performance Areas<\/p>\n
\tPerform the First Line Support on the Service Desk System to expedite Calls According to agreed SLA’s.
\n\tAdminister the Service Desk System effectively and efficiently.
\n\tDevelop and Build Good Customer Relationship by Providing ongoing Support and Resolution of Queries.
\n\tAdminister User Accounts.<\/p>\n
Competencies:<\/p>\n
\tAnalytical thinking and attention to detail
\n\tProblem solving
\n\tPlanning, organising and Monitoring
\n\tJudgement and decision-making
\n\tEthical Behaviour
\n\tResilience and Stress Management
\n\tDrive and Belief in the Cause
\n\tFlexibility and Adaptability
\n\tExcellence Orientation
\n\tCustomer Service Orientation
\n\tRelationship Building Skills
\n\tTeamwork
\n\tCommunication
\n\tKnowledge Sharing
\n\tCustomer Service Orientation
\n\tEthical Behaviour
\n\tEngaging Diversity
\n\tTeamwork
\n\tSAP\/Meditech\/SQL\/CISCO\/RDS proficiency
\n\tTroubleshooting skills.<\/p>\n
Minimum requirements<\/p>\n
Education:<\/p>\n
\tTwo or more of the following certifications:CompTIA A , CompTIA N , MCSE, MCP, MCSA,\u00a0an IT-related degree or diploma.
\n\tITIL Foundation certification.<\/p>\n
Experience:<\/p>\n
\tAt least 1 year experience in any of the following roles: Support Technician, Helpdesk Administrator or Network Engineer.
\n\tActive Directory experience.
\n\tCustomer service experience.<\/p>\n
Other (knowledge and skills):<\/p>\n
\tExperience in a Service Management\u00a0environment (Fault Logging).
\n\tExperience in a Contact centre environment.<\/p>\n
Apply via company website ( ) or<\/p>\n
sanbs.ci.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/sanbs.ci.hr","_company_name":"South African National Blood Service (SANBS)","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-21699","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/21699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=21699"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=21699"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=21699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}