{"id":21785,"date":"2025-10-16T18:02:15","date_gmt":"2025-10-16T18:02:15","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/customer-engagement-consultant-ggc-africa-remote-specialist-ii-compliance\/"},"modified":"2025-11-01T00:24:49","modified_gmt":"2025-11-01T00:24:49","slug":"customer-engagement-consultant-ggc-africa-remote-specialist-ii-compliance","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/?post_type=job_listing&p=21785","title":{"rendered":"Customer Engagement Consultant (GGC Africa &#8211; Remote) \n\n\n            \n\n            \n            Specialist II, Compliance"},"content":{"rendered":"<p>What We&#8217;ll Bring:<\/p>\n<p>\tThe Batch Services team, as part of our USA Customer Engagement division, plays a pivotal role in delivering tailored Batch Credit Data Solutions to TransUnion\u2019s customers.<br \/>\n\tWorking closely with some of our most valued clients, the Consultant leads the relationship from a solution standpoint\u2014<br \/>\n\tensuring that what we deliver is not only of high quality but also genuinely impactful. Beyond delivery, the Consultant also drives internal projects and initiatives aimed at improving how we operate\u2014constantly on the lookout for ways to enhance efficiency and elevate the customer\u2019s experience.<\/p>\n<p>What You&#8217;ll Bring:<\/p>\n<p>Key Responsibilities<\/p>\n<p>\tOwn the end-to-end delivery of batch data solutions\u2014from customer engagement and requirements gathering to solution configuration, validation, and fulfillment.<br \/>\n\tBuild trusted relationships with high-value customers, acting as a strategic advisor and ensuring solutions deliver measurable business value.<br \/>\n\tCollaborate with sales, product, and technology teams to define, configure, and deliver solutions that meet both operational and strategic needs.<br \/>\n\tManage a portfolio of diverse solution delivery projects, balancing priorities, timelines, and stakeholder expectations.<br \/>\n\tGuide customers through platform transitions and evolving capabilities, ensuring smooth adoption and alignment with business goals.<br \/>\n\tAct as a subject matter expert\u2014translating complex requirements, advising on compliance risks, and supporting internal and external stakeholders.<br \/>\n\tDrive continuous improvement by identifying process gaps, leading internal initiatives, and contributing to operational efficiency and innovation.<br \/>\n\tHandle escalations with professionalism, resolving issues effectively while maintaining customer confidence and protecting TransUnion\u2019s reputation.<br \/>\n\tOperate within governance and compliance frameworks, ensuring all solution activities meet regulatory and internal standards.<\/p>\n<p>Qualifications &amp; Experience\u00a0<\/p>\n<p>\tBachelor\u2019s degree or equivalent experience, ideally in Financial Services, Data Analytics, Business Analysis, or a related field.<br \/>\n\t5+ years\u2019 experience in solution delivery, data or business analysis, product management, or software development\u2014preferably in a regulated or compliance-heavy industry.<br \/>\n\tProven ability to design, deliver, and validate data-driven solutions that meet complex business needs.<br \/>\n\tExperience interpreting large datasets and translating insights into actionable recommendations.<br \/>\n\tExperience in translating business requirements into executable configurations and collaborating effectively with technical teams.<br \/>\n\tExperience communicating technical concepts to both expert and non-technical audiences, adapting style to suit the context.<br \/>\n\tExperience managing multiple priorities and projects independently in a fast-paced, evolving environment. transunion.com<br \/>\n\tExperience delivering solutions within regulatory frameworks such as consumer credit, data privacy, and data governance, understanding their impact on solution design.<br \/>\n\tDemonstrated experience as proactive problem-solver with a strong sense of ownership, able to identify process gaps and drive improvements.<\/p>\n<p>Professional Competencies\u00a0<\/p>\n<p>\tStrong interpersonal and relationship management skills, with the ability to build trust and engage effectively with high-value customers.<br \/>\n\tExcellent communication skills\u2014able to tailor messaging for both technical and non-technical audiences, and present solution outcomes with clarity.<br \/>\n\tSkilled in managing conflict and navigating complex conversations while maintaining professionalism and protecting the TransUnion brand.<br \/>\n\tConfident leading customer engagements and cross-functional collaboration, fostering shared ownership and alignment.<br \/>\n\tHighly adaptable\u2014able to shift between strategic thinking and hands-on problem solving in a dynamic, fast-paced environment.<br \/>\n\tStrong sense of accountability, attention to detail, and organizational discipline\u2014able to manage multiple priorities with composure.<br \/>\n\tCustomer-centric and proactive, with a continuous improvement mindset and a natural curiosity to deepen expertise and drive value.<\/p>\n<p>Impact You&#8217;ll Make:<\/p>\n<p>What We Bring<\/p>\n<p>\tA welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.<br \/>\n\tFlexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.<br \/>\n\tOur culture encourages our people to hone current skills and build new capabilities, while discovering their genius.<br \/>\n\tWe prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.<\/p>\n<p>End Date: October 18, 2025<\/p>\n<p>go to method of application \u00bb<\/p>\n<p>Apply via company website (  ) or<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"TransUnion","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[24],"class_list":["post-21785","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-remote"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/21785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=21785"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=21785"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=21785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}