Job Description<\/p>\n
Your Purpose…<\/p>\n
\tThe Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service\/reception area, exercise floor, studios, swimming facilities and extended lounge areas.
\n\tThis role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.<\/p>\n
Your Duties and Responsibilities…<\/p>\n
Conducting Front of House Duties<\/p>\n
\tControl access into the facility
\n\tCommunicate and provide information to staff, members and prospective members
\n\tDeliver on member needs and experiences from entry to exit
\n\tAdhere to operational standards, and administration policies and procedures<\/p>\n
Engaging with Members<\/p>\n
\tDeliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
\n\tDrive digital engagement with members on our various platforms as our digital offering evolves
\n\tExpose members to online or digital exercise offerings that are personalised \/ tailored to meet individual member needs
\n\tRetain members
\n\tBuild member relations
\n\tResolve complaints for each member or incident
\n\tEngage members to our fitness initiatives (events) to increase member retention<\/p>\n
Delivering the Member Floor Experience<\/p>\n
\tPromote safe exercise
\n\tManage member adherence to club rules and standards
\n\tManage member adherence to safety protocol
\n\tMaintain the cleanliness of the floor<\/p>\n
Participating in Ongoing Training & Self-Development<\/p>\n
Our Minimum Requirements…<\/p>\n
We cannot live without…<\/p>\n
\tGrade 12 Senior Certificate or NQF Level 4 equivalent
\n\tSuccessful completion of Reception Academy
\n\tGood understanding and knowledge of digital platforms
\n\tSound knowledge of Virgin Active exercise experiences
\n\tComprehensive understanding of the customer journey and the desired customer experience
\n\tSound knowledge of club rules, operating standards and safety protocol
\n\tMinimum of 12 months experience within a face to face customer facing role
\n\tProven ability to resolve member questions and queries
\n\tEmbody the business values
\n\tPeople centric
\n\tPassionate about exercise<\/p>\n
We\u2019d like you to have\u2026<\/p>\n
\tAdaptability (must be able to adapt to a fast paced, changing environment)
\n\tBe curious (must be willing to succeed, seek opportunities to learn and grow)
\n\tHave a winning mentality (must be willing to go over and above to achieve success)
\n\tMust be motivated to achieve success.
\n\tA commitment to making a difference in people\u2019s lives.
\n\tA Growth mindset
\n\tThe ability to work independently.
\n\tTrustworthiness (must always act in doing the right thing)
\n\tA drive to create moments of magic for our members.
\n\tThe ability to make decisions and take ownership and responsibility for the decision.
\n\tAction orientation
\n\tAdminister First Aid (valid First Aid Level 1 certificate)
\n\tExcellent relationship-building skills
\n\tProblem-solving skills
\n\tGood communication skills
\n\tAbility to resolve conflict<\/p>\n
We’d love you to have…<\/p>\n
\tWellness knowledge, beyond the health club
\n\tThe ability to make quick and bold decisions.
\n\tThe ability to be agile.
\n\tThe ability to be collaborative.
\n\tHigh Interpersonal skills (EQ)<\/p>\n
Apply via company website ( ) or<\/p>\n
virginactiveclubsgautengnorth.simplify.hr<\/p>\n
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