{"id":21930,"date":"2025-10-18T18:00:25","date_gmt":"2025-10-18T18:00:25","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/customer-experience-partner\/"},"modified":"2026-02-04T15:10:03","modified_gmt":"2026-02-04T15:10:03","slug":"customer-experience-partner","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/?post_type=job_listing&p=21930","title":{"rendered":"Customer Experience Partner"},"content":{"rendered":"<p>ABOUT THE JOB:<br \/>\nJob Purpose \/ Priorities<\/p>\n<p>\tAutonomously accountable for territory level business performance for our Immunology\/Respiratory Portfolio<\/p>\n<p>Self-responsible for individual target, ensure achievement of sales objectives, deliver, and promote key messages about SANOFI&#8217;s products to Customers through reaching them on the right channel, with the right message, at the right time to achieve overall business objective within defined Area\/ Squad.<br \/>\nImplementing the company\u2019s strategy, policies and demonstrating broaden Play to Win mindset within teams.<br \/>\nKey Accountabilities<\/p>\n<p>\tManage great customer experience:<br \/>\n\tEnsure the understanding and execution of the relevant Customer Journey &amp; Experience strategy and tactics of the GBU within the Area\/ Squad Support of key customers in the specialist with the aim of increasing the prescription of Portfolio, to improve patient life\u2019s and needs.<br \/>\n\tOCCP planning respecting customer persona individualization.<br \/>\n\tImplementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.<br \/>\n\tPerformance and Business Acumen<br \/>\n\tSelf-responsible for individual target activities and sales performance.<br \/>\n\tHold the shared responsibility of Squad performance.<br \/>\n\tEnsure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ.<br \/>\n\tSupport and Promote company&#8217;s products value and image:<br \/>\n\tDeliver\/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.<br \/>\n\tDifferentiate value of SANOFI brands against competitors by understanding customer\u2019s medical diagnosis and utilizing digital tools as required by the company in a timely manner.<br \/>\n\tFacilitate &amp; Sustain access of Sanofi Products<br \/>\n\tExpand SANOFI business with all lines &amp; functions.<br \/>\n\tAnticipate future changes, risks &amp; opportunities affecting Sanofi\u2019s position &amp; communicate them across teams.<br \/>\n\tCollaboration with new GBUs &amp; functions e.g.: PHI\/UHI\/HNI\/OSF to expand own business.<br \/>\n\tSeek\/expand new opportunity\/new channels for the portfolio.<\/p>\n<p>Team Player<\/p>\n<p>\tEngage in the Squad performance and initiatives.<br \/>\n\tCollaborative mindset to support the colleague CXPs improvement.<br \/>\n\tTakes initiative &amp; leverages network, academics, digital or innovate ways outside his\/her own area to create learning opportunities.<br \/>\n\tCreate networks outside of own team.<br \/>\n\tHealth Safety and Environment Responsibilities<br \/>\n\tComply with company procedures and current regulations on hygiene and safety.<br \/>\n\tSafely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.<br \/>\n\tPromote and follow the HSE rules and \u2018Act responsibly\u2019 to protect yourself and others from an injury and ill health conditions while at the work locations and\/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.<br \/>\n\tEngage with HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.<br \/>\n\tFollow the company\u2019s road safety program.<br \/>\n\tAttend HSE training.<br \/>\n\tPromptly report to your manager any dangerous conditions of which you become aware.<br \/>\n\tReporting any occupational injury\/ preventable car accident within 24hrs to the direct line Manager and HSE manager.<br \/>\n\tMaintain vehicle safety data UpToDate and submit reports to HSE as requested.<br \/>\n\tRental vehicle maintenance records and submit data as requested.<br \/>\n\tCompletion of assigned HSE trainings within the due date.<\/p>\n<p>Other Responsibility<\/p>\n<p>\tPerform other duties as assigned.<br \/>\n\tRespect of company\u2019s values, code of ethics and social charter.<\/p>\n<p>ABOUT YOU:<br \/>\nQualifications and Requirements<br \/>\nEducation:<\/p>\n<p>\tUniversity Graduate with medical background.<\/p>\n<p>Experience &amp; knowledge:<\/p>\n<p>\tProven track record in achieving sales results and account management.<br \/>\n\tHigh level understanding of GTM operation and capability.<br \/>\n\tCapabilities in line with CFT (Customer Field Transformation) competency<br \/>\n\tUnderstanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness &amp; how to differentiate Sanofi customer experience.<br \/>\n\tUnderstanding and demonstrating value of products and services Orchestrating and executing customer Multi Channel Engagement strategy.<br \/>\n\tSegmentation and Go-to-Market Strategy understanding.<br \/>\n\tUtilising customer insights for planning and execution.<br \/>\n\tCollecting customer insights<br \/>\n\tApplying Digital Capabilities to Business Solutions.<br \/>\n\tFacilitating and sustaining access to Sanofi products and services for planning and execution<br \/>\n\tMindset &amp; attitude<br \/>\n\tCollaborative team player &amp; networker (entrepreneurial)<br \/>\n\tThinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success<br \/>\n\tAgile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.<br \/>\n\tAutonomous: Self-organized to develop new competency and capability for GTM transformation<br \/>\n\tLeadership Frame &amp; PLAY TO WIN Behaviors<br \/>\n\tStretch to go beyond the level we have operated at up until now.<br \/>\n\tTake action instead of waiting to be told what to do.<br \/>\n\tAct in the interest of our patients and customers.<\/p>\n<p>Apply via company website ( http:\/\/www.sanofi.co.za ) or<\/p>\n<p>jobs.sanofi.com<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.sanofi.com","_company_name":"Sanofi","_company_website":"http:\/\/www.sanofi.co.za","_company_tagline":"Sanofi a global integrated healthcare leader, focused on patients\u2019 needs. Our Ambition We are a global integrated healthcare company, focused on patients\u2019 needs. We demonstrate leadership both in business achievements and in the communities in which we operate. We wish to be known for our abili... read morety to transform scientific innovations into therapeutic solutions for patients Our Commitment We act with our partners to protect health, enhance life and respond to the potential healthcare needs of the 7 billion people around the world. Sanofi is a key provider for the three primary healthcare issues in South Africa namely; vaccines, tuberculosis (TB) and anti-retrovirals (ARVs). Sanofi\u2019s primary object at all time is to deliver quality medicine at affordable prices and to ensure that the human right to health becomes a reality, by developing programs to improve access to medicine for all patients, irrespective of financial status. Innovating To make tomorrow\u2019s therapeutic solutions real, we seek to innovate with our partners, who, like us, aim for excellence and efficiency. Dedicating In all of our activities, we commit our energy and expertise to patients and address the veritable needs and realities of each market. Our passion is a cornerstone of what we do, because health matters. Standing together We are a company committed to the cause of health. Acting with ethics and responsibility is weaved into the very fabric of who we are. Helping, be it during emergencies or in daily life, means going beyond our obligations to protect and serve the greatest possible number of people Sanofi House 44 on Grand Central Office Park 2 Bond Street Grand Central Extension 1 Midrand 16","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-21930","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/21930","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=21930"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=21930"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=21930"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}