Introduction:<\/p>\n
\tJoin a dynamic Customer Success team within the Outsource School Management (OSM) division. The OSM Administrator plays a vital role in ensuring client satisfaction through the implementation of specialised projects, providing administrative and technical support, and assisting with training and client engagement initiatives.<\/p>\n
Job Purpose:<\/p>\n
\tAssist the OSM division to ensure client satisfaction by implementing specialised projects and providing professional administrative, technical, and customer support.<\/p>\n
REQUIREMENTS
\nMinimum education (essential):<\/p>\n
\tNational Senior Certificate<\/p>\n
Minimum education (desirable):<\/p>\n
\tCertificate in Administration<\/p>\n
Minimum applicable experience (years):<\/p>\n
\t0 – 2 years<\/p>\n
Required nature of experience:<\/p>\n
\tData Capturing
\n\tClient Engagement
\n\tAdministration<\/p>\n
Skills and Knowledge (essential):<\/p>\n
\tRemote Technical Support
\n\tMS Office<\/p>\n
Skills and Knowledge (desirable):<\/p>\n
\tEducation and\/or School Compliance and Operations
\n\tSA-SAMS System
\n\tValistractor Software
\n\tGDE Extractor Tool
\n\tWinzip\/Winrar
\n\tPlus and Smart Systems
\n\tGoogle for Business
\n\tBasic technical support skills
\n\tBasic understanding of network setup
\n\tBasic understanding of software installation
\n\tBasic understanding of MS Access Databases
\n\tEMQ files<\/p>\n
Other:<\/p>\n
\tAbility to travel to site to offer training and support
\n\tValid driver\u2019s license and own vehicle
\n\tProficient in Afrikaans and English<\/p>\n
KEY PERFORMANCE AREAS<\/p>\n
Client Engagement<\/p>\n
\tProvide OSM support on relevant and third-party platforms through professional and accurate communication.
\n\tProactively manage client queries through calls and emails.
\n\tEnsure a professional image of the organisation is maintained at all times.<\/p>\n
Projects<\/p>\n
\tComplete all assigned projects accurately and within deadlines.
\n\tMaintain project integrity while awaiting development updates.
\n\tIdentify and resolve issues proactively.<\/p>\n
Training and Consultation<\/p>\n
\tAssist with the coordination of training workshops.
\n\tDeliver onsite, online, and office-based training or consultation sessions.
\n\tProvide continuous internal training and skills development.<\/p>\n
Initiative Development<\/p>\n
\tIdentify and investigate system or process issues and propose improvements.
\n\tCreate and maintain OSM documents, manuals, and training materials.
\n\tConduct market research to identify new opportunities for client satisfaction and revenue growth.<\/p>\n
Closing:\u00a0<\/p>\n
\t\u00a02025-11-20<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"CLS Human Capital Specialists","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Founded in 1996, we at CLS Human Capital Specialists offer a comprehensive range of solutions integral to Human Resources and Organisational Development. We partner with small and medium businesses, and render specialised services developed to adapt to any company\u2019s unique needs. We offer or... read moreganisational development, HR consultancy services based on our clients unique needs and recruitment and selection services. Let us assist and guide you through the recruitment process, from application to an offer of employment.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[34],"class_list":["post-22183","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time-hybrid"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/22183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=22183"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=22183"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=22183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}