Responsibilities:<\/p>\n
\tDemonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget.
\n\tFollow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
\n\tPerform troubleshooting for service incidents and escalates, as appropriate, to meet SLA\/OLAs, with minimal disruption to the client\/customer and business.
\n\tRecognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
\n\tProactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
\n\tManage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
\n\tSuggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
\n\tIn alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner.
\n\tEmbody our culture and values.<\/p>\n
Benefits\/perks<\/p>\n
listed below may vary depending on the nature of your employment with Microsoft and the country where you work.<\/p>\n
\tIndustry leading Healthcare
\n\tEducational resources
\n\tDiscounts on products and services
\n\tSavings and investments
\n\tMaternity and paternity leave
\n\tGenerous time away\ueb51
\n\tGiving programs
\n\tOpportunities to network and connect<\/p>\n
Apply via company website ( http:\/\/www.microsoft.com ) or<\/p>\n
jobs.careers.microsoft.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.careers.microsoft.com","_company_name":"Microsoft","_company_website":"http:\/\/www.microsoft.com","_company_tagline":"At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across ... read moreour businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more. Specialties Business Software, Design Tools, Developer Tools, Entertainment Products, Hardware, Home & Educational Software, Tablets, Search, Advertising, Servers, Windows Operating System, Windows Applications & Platforms, Smartphones, and Cloud Computing Corporate Hill, 3012 William Nicol Dr, Johannesburg, 2031, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-22187","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/22187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=22187"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=22187"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=22187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}