Job Title: Product Support Engineer, Optimised Mill Lining Solutions, based in Centurion<\/p>\n
\tThis position assures a high competence to give specialist Product Support within Metso, and towards end customers, on Mill Lining Solutions.
\n\tPrimary activities will include Product Support on Metso installed Mill Lining, design of New and Optimised mill lining offerings, and technical on-site support regarding application and grinding process support, related to Mill Lining.
\n\tThe Product Support Engineer will participate with end customer teams onsite, MA teams and Global Business line teams, in terms of Optimised mill linings
\n\tIn this position, you will report to the\u00a0Consumables BL, Mill Lining, Product Support Manager\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0
\n\tThis position is mainly located in\u00a0Centurion, South Africa.<\/p>\n
JOB DUTIES AND RESPONSIBILITIES<\/p>\n
\tTechnical and Product support on Metso mill lining services.
\n\tProposal design of Optimised mill linings, in support of MA TSS and Sales teams, wrt. continual installed liner design improvements.
\n\tProposal design of New mill lining targeted customers and Win Plan creation.
\n\tWork with Global Product Engineering and Applications teams, to generate value-add proposals.
\n\tInstallation and Inspection support on site.
\n\tEnhance Internal and end customer competency development, by providing product training programs, and regular product updates.\u00a0\u00a0
\n\tPresent technical proposals to end customers, where required by MA Team.
\n\tWarranty support and handling of customer complaints, in support of MA TSS team.
\n\tExtensive travel within MA Africa, as well as international travel.
\n\tCustomer opportunity pipeline development with MA TSS Team.
\n\tPerform other duties as assigned by management from time to time.<\/p>\n
INTERNAL\/EXTERNAL INTERFACES<\/p>\n
\tEnd Customer on site teams, including Engineering and Process teams.
\n\tInternal MA Colleagues \u2013 MA Sales, ML Technical Sales Support
\n\tML Proposal team and ML Order Management
\n\tGlobal Mill Lining Product Support team, Product Engineering team, Product Management team, and Product Applications team.<\/p>\n
QUALIFICATIONS & EXPERIENCE<\/p>\n
\tMatric (Grade 12)
\n\tDiploma \/ Degree in Engineering.
\n\tMinimum 5 plus years field experience with the related metallic mill lining and Mill Lining products.
\n\tHigh demand on technical product specialist knowledge, including mill lining design.
\n\tHigh demand on process and application knowledge.
\n\tExperience in complex matrix relationships
\n\tHigh understanding of and experience of support role.
\n\tFamiliarity with the broad range of Metso Grinding Equipment.
\n\tA general understanding of core communition processes of end customers.<\/p>\n
SKILLS AND ABILITIES<\/p>\n
\tPosition requires good customer relation skills, ability to work within a team environment, mechanical aptitude, and drive to achieve PL results.
\n\tHigh sense of urgency and passion for service and support
\n\tA high level of computer skills is essential \u2013 Excel, Word, PowerPoint.
\n\tA high level of Mill lining design and application skills.
\n\tGood competency in Autodesk Inventor (preferred) or Solidworks software.
\n\tHighly motivated individual with the ability to work autonomously under stress and meet deadlines.
\n\tAbility to work in a matrix organization.
\n\tStrong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces.
\n\tAbility to travel regularly
\n\tWhile performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear.\u00a0
\n\tThe employee is regularly required to stand, walk, climb and balance.\u00a0\u00a0\u00a0
\n\tThe employee must occasionally lift and\/or move up to 30 pounds.\u00a0
\n\tSpecific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus.
\n\tUse of keyboards, telephones, copiers, \u00a0\u00a0
\n\tClimbing of stairs, ladders, scaffolds at jobsites and customer facilities.
\n\tFull drivers\u2019 license with clean drivers record.<\/p>\n
WHAT’S IN IT FOR YOU<\/p>\n
\tAn inspiring purpose\u00a0– Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there’s a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
\n\tCompensation and rewards\u00a0– Global incentive program tied to business and performance targets.
\n\tA thriving culture\u00a0– We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
\n\tExtensive learning opportunities\u00a0– Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
\n\tWorldwide support\u00a0– Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.<\/p>\n
Apply via company website ( ) or<\/p>\n
careers.metso.com<\/p>\n
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