What We’ll Bring:<\/p>\n
\tAs a Client Services Analyst, you are the custodian of client and sales engagement for TransUnion working as a key contributor to the Batch Credit Services team.
\n\tYou will be responsible for partnering with the sales team, stakeholders and managing client relationships jointly with sales by leading the execution, accountability, optimization and proactive enhancement of Batch technical delivery.
\n\tBy ensuring that TransUnion\u2019s Batch data is, secure, relevant, accurate, and compliant and of high quality, you will be contributing to the long-term sustainability, growth and profitability of TransUnion\u2019s solutions. You will also be expected to partner with the management team to identify opportunities for efficiencies and risk mitigation<\/p>\n
What You’ll Bring:<\/p>\n
Requirements Gathering & Compliance<\/p>\n
\tCollaborate with multiple teams and stakeholders to gather and review batch processing requirements.
\n\tEnsure all batch requests comply with established rules and standards.
\n\tUnderstand customer data usage to recommend appropriate products.<\/p>\n
Training & Knowledge Application<\/p>\n
\tApply learnings from training to solve live order issues.
\n\tDocument solutions and processes for future reference.
\n\tAvoid repetitive queries by leveraging existing knowledge.<\/p>\n
Communication & Collaboration<\/p>\n
\tCommunicate effectively and timely with sales, customers, and internal teams using appropriate channels.
\n\tMaintain professional communication across all interactions.
\n\tReach out to managers and peers when clarification is needed.
\n\tProactively inform stakeholders of any delays or risks.<\/p>\n
Order Management<\/p>\n
\tManage all orders efficiently, ensuring deadlines are met.
\n\tValidate batch fulfillment system setup and output based on customer requirements.
\n\tAudit results through direct customer communication.<\/p>\n
Process Improvement & Problem Solving<\/p>\n
\tReview and optimize processes for continuous improvement.
\n\tGather information efficiently and recommend persuasive solutions.
\n\tIdentify risks and challenges that may impact customer experience.<\/p>\n
Teamwork & Relationship Building<\/p>\n
\tBuild strong relationships within the team.
\n\tLearn and adopt best practices from peers.
\n\tManage conflicts constructively with stakeholders and team members.<\/p>\n
Technology & Expertise<\/p>\n
\tUnderstand the capabilities of relevant technologies with support.
\n\tServe as a subject matter expert on client engagement processes.
\n\tSupport training initiatives for stakeholders and sales teams based on identified trends.<\/p>\n
\u00a0Flexibility<\/p>\n
\tPerform other related duties as assigned.<\/p>\n
Impact You’ll Make:<\/p>\n
\tMinimum of 5 \u2013 10 plus years of business\/industry work experience including system and process.
\n\tMinimum of 5 \u2013 10 years in a customer facing role and an understanding of how to support customer needs within the constraints of TU\u2019s controlled environment.
\n\tExceptional interpersonal and communication skills \u2013 active listening, verbal communication, written communication and presentation skills.\u00a0 The position requires effective communication (both written and verbal) throughout the organization as well as with external customers.
\n\tWork creatively and analytically in a problem-solving environment
\n\tAbility to prioritize and complete multiple tasks concurrently
\n\tGood time management
\n\tEffective conflict management
\n\tCommunicate effectively with team as well and internal and external customers
\n\tEscalate issues when appropriate
\n\tUnderstand and interpret requirements
\n\tAnalyze and document requirements to enable process designs.
\n\tFollow guidelines set by compliance
\n\tIdentify opportunities for improving existing processes
\n\tCan work independently when necessary, but also able to work within a team
\n\tBuild good working relationships with peers and cross-functional teams
\n\tBe available over weekends and public holidays (This will be rarely be required and communicated up front)<\/p>\n
Apply via company website ( ) or<\/p>\n
.wd5.myworkdayjobs.com<\/p>\n
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