Job Purpose<\/p>\n
\tTo plan, manage and monitor the implementation of area specific activities and end-to-end processes, by managing the operational activities of the team and ensure that the team meets its target within the set quality, turnaround time and productivity norms, in order to deliver on approved operational plans and to continuously enhance service delivery.<\/p>\n
\u00a0Education and Experience<\/p>\n
Minimum Qualification & Experience Required<\/p>\n
\tRelevant bachelor\u2019s degree in commerce or law \/ advanced Diploma (NQF 7) AND 5-7 years debt management experience in a debt collection environment with at least 1 year experience at supervisory level<\/p>\n
OR<\/p>\n
\tSenior Certificate (NQF 4) AND 10 year\u2019s debt management experience in a debt collection environment with at least 1 year experience at supervisory level.<\/p>\n
Job Outputs:<\/p>\n
Process<\/p>\n
\tAccumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities. (I)
\n\tApply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions. (I)
\n\tApply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability. (I)
\n\tDeploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines and standards. (I)
\n\tEnsure procedures, policies and mandates are clearly understood and complied with. (I)
\n\tEnsure that standard debt management cases are finalised within specified turnaround time.
\n\tEnsure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement. (I)
\n\tFrequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts. (I)
\n\tImplement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change. (I)
\n\tImplement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change. (I)
\n\tLink and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs. (I)
\n\tManage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards. (I)
\n\tPlan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals. (I)
\n\tProvide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy. (I)<\/p>\n
Governance<\/p>\n
\tImplement and use governance and compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities. (I)
\n\tImplement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities. (I)
\n\tImplement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities. (I)<\/p>\n
People<\/p>\n
\tBuild strong relationships through providing direction and leadership to others and expressing positive expectations. (I)
\n\tEncourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals. (I)
\n\tImplement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas. (I)
\n\tImplement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas. (I)<\/p>\n
Finance<\/p>\n
\tDraw up a budget aligned to operational delivery plans, monitor and report on variances. (I)
\n\tDraw up a budget aligned to operational delivery plans, monitor and report on variances. (I)
\n\tDraw up a budget aligned to operational delivery plans, monitor and report on variances. (I)<\/p>\n
Client<\/p>\n
\tDevelop and implement processes which build client service delivery excellence and encourage others to provide exceptional service. (I)
\n\tDevelop and implement processes which build client service delivery excellence and encourage others to provide exceptional service. (I)<\/p>\n
Behavioural competencies<\/p>\n
\tAccountability
\n\tAdaptability
\n\tFairness and Transparency
\n\tFairness and Transparency
\n\tProblem Solving and Analysis
\n\tRespect
\n\tTrust<\/p>\n
Leadership Competencies<\/p>\n
\tConcern for Impact of own behaviour on others
\n\tNurtures Future Talent
\n\tDevelops teams and nurtures interdependency
\n\tInspires others to Positive Action
\n\tStewardship and Service Orientation
\n\tStrong Results Orientation
\n\tValues and Manages Diversity
\n\tAbility to translate strategy into execution<\/p>\n
Technical competencies<\/p>\n
\tBusiness Acumen
\n\tChange Management
\n\tDebt Management
\n\tDecisiveness
\n\tEffective Business Communication
\n\tEfficiency improvement
\n\tFinancial Analysis and Reporting
\n\tFunctional Policies and Procedures
\n\tLegal Compliance
\n\tManagerial Budgeting
\n\tNegotiation Skills
\n\tPlanning and Organising
\n\tPlanning, Management and Measurement
\n\tProblem Analysis and Judgement
\n\tSARS Systems Products<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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