{"id":22485,"date":"2025-10-27T16:08:24","date_gmt":"2025-10-27T16:08:24","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/southafrica\/job\/ops-specialist-business-intelligence-csb\/"},"modified":"2026-02-04T15:09:01","modified_gmt":"2026-02-04T15:09:01","slug":"ops-specialist-business-intelligence-csb","status":"expired","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/southafrica\/?post_type=job_listing&p=22485","title":{"rendered":"Ops Specialist: Business Intelligence (CSB)"},"content":{"rendered":"<p>Core Description<\/p>\n<p>\tAcquire, Interpret, evaluate, document, and interrelate BI financial data\/ information and develop analysis and projections enabling timeous business intelligence for all levels in Telkom.<br \/>\n\tCollaborate with teams to link ICT project budgets and financial performance to key business metrics. Work with data warehousing teams to ensure the accurate extraction, transformation, and loading (ETL) of ICT-related financial data into BI platforms.<br \/>\n\tGather and integrate financial and non-financial information from various systems (e.g., Revenue, ad hoc charges, billing, Device distributions, Operational device costs, Sales, Products) for analysis and reporting.<\/p>\n<p>Job Responsibilities<\/p>\n<p>OUTPUT 1<\/p>\n<p>Formulated Requirements<\/p>\n<p>SUB-OUTPUTS<\/p>\n<p>\tCapture request<br \/>\n\tWork closely with Telkom teams, including network operations, sales, and product management, to provide financial BI reports and automated dashboarding<br \/>\n\tSupport senior analysts in translating financial intelligence into actionable recommendations for leadership<br \/>\n\tFacilitate communication between finance, IT, and business teams to align financial objectives with Telkom strategies<br \/>\n\tDocument user requirements<br \/>\n\tCompile Functional Design Specification (If required) for BI solution<br \/>\n\tEnsure financial reports align with Telkom standards<br \/>\n\tMonitor compliance with financial policies and practices<br \/>\n\tSupport audit processes by providing accurate and well-documented financial data for Telkom operations<br \/>\n\tComplete truth test<\/p>\n<p>RANGE<\/p>\n<p>\tTelkom<br \/>\n\tNew Solutions<br \/>\n\tTypes of Project scope<br \/>\n\tAnalyse Telkom-specific financial KPIs such as subscriber growth, device sales profitability, network roaming, and data service revenue.<br \/>\n\tBenchmark organizational performance against set targets and goals for the specific BU and Financial year to identify strengths and opportunities.<br \/>\n\tConsider all types of Customer Audience to enable clear and easy to read reports to encourage financial literacy<\/p>\n<p>OUTPUT 2<\/p>\n<p>Planned Acquisition<\/p>\n<p>SUB-OUTPUTS<\/p>\n<p>\tScope requirements<br \/>\n\tPropose BI enhancements to better capture and analyse data relevant to Telkom CSB<br \/>\n\tPerform risk analysis<br \/>\n\tPerform feasibility study on end-to-end solution planning, model development, logical and physical designs, visualisation and solution deployment<br \/>\n\tDesign\/ specification of information presentation interface<br \/>\n\tDevelop and support interactive platforms on cloud to enable financial team to collaborate and provide insights on financial performance, including ARPU (Average Revenue Per User), churn, traffic analysis<br \/>\n\tPro-actively determine measuring points on different processes<\/p>\n<p>RANGE<\/p>\n<p>\tSingle request\/ BI project\u00a0<br \/>\n\tComplete solution<\/p>\n<p>OUTPUT 3<\/p>\n<p>Acquired Deployed Information Delivery Mechanism<\/p>\n<p>SUB-OUTPUTS<\/p>\n<p>\tDesign interactive dashboards using presentation layer tool to present Telkom-related financial intelligence to stakeholders<br \/>\n\tCreate data visualizations to track revenue streams by region, product line, or BU segment<br \/>\n\tMaintain and update BI systems to ensure accurate and timeous reporting for decision-making. Compile test cases for financial team analysis<br \/>\n\tTest solution (modular\/ functional and system)<br \/>\n\tApply quality assurance to solution<br \/>\n\tRectify all errors identified<br \/>\n\tPerform user testing or pilot sites<br \/>\n\tDeploy solution<br \/>\n\tImplement solution (put into production)<\/p>\n<p>RANGE<\/p>\n<p>\tComplete system requirements<br \/>\n\tStandard User<\/p>\n<p>OUTPUT 4<\/p>\n<p>Information and Updated Customers<\/p>\n<p>SUB-OUTPUTS<\/p>\n<p>\tPromote solutions<br \/>\n\tInitiate user involvement and usage of information solutions Provide guidance to users on Business Intelligence philosophy and strategy<br \/>\n\tCollaboration and best practice techniques<\/p>\n<p>RANGE<\/p>\n<p>\tTelkom<br \/>\n\tNew Solutions<br \/>\n\tTypes of Project scope<\/p>\n<p>OUTPUT 5<\/p>\n<p>Maintained and Supported Information Delivery<\/p>\n<p>SUB-OUTPUTS<\/p>\n<p>\tProvide one stop BI solutions (Financial and non-financial)<br \/>\n\tCommunicate with end users timeously<\/p>\n<p>RANGE<\/p>\n<p>\tReports<\/p>\n<p>OUTPUT 6<\/p>\n<p>Mechanism<\/p>\n<p>SUB-OUTPUTS<\/p>\n<p>\tMonitor and review usage<br \/>\n\tTrain regional representatives and users<br \/>\n\tProvide user manuals (operation and admin)<br \/>\n\tProvide application on-line help functions (collaboration sites)<\/p>\n<p>RANGE<\/p>\n<p>\tDaily, weekly, monthly, quarterly, yearly measurements, statistics<br \/>\n\tBusiness Intelligence Solutions<\/p>\n<p>Core Competencies<\/p>\n<p>FUNCTIONAL KNOWLEDGE<\/p>\n<p>\tBusiness Intelligence; Financial acumen; Commissions acumen; Business Processes; Project Management; Computer Software; Database Design and Administration; BI Software development; Systems; Documentation\u00a0Standards<\/p>\n<p>FUNCTIONAL SKILLS<\/p>\n<p>\tAnalytical; Communication; Reporting; Financial literacy; Performance tracking; Problem Solving; Business Intelligence; Designing; Writing<\/p>\n<p>ATTITUDES\/ LEADERSHIP COMPETENCIES<\/p>\n<p>\tCustomer Focused; Motivated; Perseverance; Proactive; Professional; Reliable; Decisive; Organized; Accuracy; Dynamic; Approachable; Team Player; Adaptability<\/p>\n<p>Certifications<\/p>\n<p>\tNone<\/p>\n<p>Education<\/p>\n<p>\tNQF 6: 3 year Diploma\/ National Diploma<br \/>\n\tOR NQF 4: Grade 12<\/p>\n<p>Experience<\/p>\n<p>\t3 Years relevant experience<br \/>\n\tOR 5 years relevant experience<\/p>\n<p>Additional Information<\/p>\n<p>Outputs (continued):<\/p>\n<p>OUTPUT 7<\/p>\n<p>Provide Business Process Analysis and Research<\/p>\n<p>SUB-OUTPUTS<\/p>\n<p>\tIdentify issues and problem areas<br \/>\n\tGather and analyse information<br \/>\n\tAnalyse business processes<br \/>\n\tProvide alternative business and research solutions<\/p>\n<p>RANGE<\/p>\n<p>\tTelkom<br \/>\n\tAccurate and sufficient information<br \/>\n\tBusiness Commitment<br \/>\n\tBusiness Impact<br \/>\n\tTime Frame<br \/>\n\tResource Requirements<br \/>\n\tProject Scope<br \/>\n\tClarified Functionality<\/p>\n<p>OUTPUT 8<\/p>\n<p>Performed Quality Assurance<\/p>\n<p>SUB-OUTPUTS<\/p>\n<p>\tAudited results on acquired\/developed information Systems<br \/>\n\tManage functional and system wide integrity tests<br \/>\n\tProvide change control procedures<br \/>\n\tProvide System Configuration Mechanisms<br \/>\n\tCompile documentation<\/p>\n<p>RANGE<\/p>\n<p>\tFunctional compatibility<br \/>\n\tModular compatibility<br \/>\n\tSystem compatibility<br \/>\n\tVerification of acquired\/ developed systems to comply with business intelligence standards<br \/>\n\tField range to system wide validity check against defined system requirements and specifications<\/p>\n<p>OUTPUT 9<\/p>\n<p>BI Produced, Disseminated and Controlled Access<\/p>\n<p>SUB-OUTPUTS<\/p>\n<p>\tDistribute Information delivery and solutions<br \/>\n\tProvide access to BI Information Delivery solutions and information<br \/>\n\tEnsure running of queries<\/p>\n<p>RANGE<\/p>\n<p>\tGeneration distribution of information Delivery Mechanism<br \/>\n\tRequest delivery of information mechanism<br \/>\n\tPeriodic ad-hoc requests<\/p>\n<p>Special Requirements<\/p>\n<p>\tValid Drivers license<\/p>\n<p>Physical Requirements<\/p>\n<p>\tNone<\/p>\n<p>Apply via company website ( https:\/\/www.telkom.co.za ) or<\/p>\n<p>jobs.telkom.co.za<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.telkom.co.za","_company_name":"Telkom","_company_website":"https:\/\/www.telkom.co.za","_company_tagline":"Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-22485","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/22485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=22485"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=22485"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=22485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}