Job Description<\/p>\n
DETAILS OF THE VACANCY<\/p>\n
\tJob Title Field Marketing Quality Controller Location Johannesburg Salary Grade Controller Reporting to Field Sales Admin Manager Reporting staff None Type of Position Permanent Working hours Mondays to Fridays from 08h00 \u2013 16h30
\n\tAlternate Saturdays from 09h00 \u2013 12h30<\/p>\n
PURPOSE OF THE POSITION AND KEY RESPONSIBILITIES<\/p>\n
\tThe purpose of this position is to provide a complete support function to the Field Marketing department, assisting with all administrative duties associated with the position.<\/p>\n
Key Responsibilities include, but are not limited to the following:<\/p>\n
\tField Marketing Complaints Handling: \u00a0 \u00a0 \u00a0 \u00a0Attend to and investigate all field marketing complaints, which includes engaging with clients, gathering feedback from the field team, and providing management with insights to aid decision -making.
\n\tOversee the refund process for all complaints by obtaining management authorization and finalizing the refund process for complainants.
\n\tCompile comprehensive management handling and refunds.
\n\tIssues of Notices of breach to ICs, inline with our control measures.
\n\tMaintenance and training of Field Marketing Sales app on tablets \u00a0 \u00a0 \u00a0 \u00a0Ensure that all ICs are fully trained to successfully capture applications via the sales app
\n\tHandle all admin related matters on the tablet such as new users access, transfer of users, login details and authentication, system downloads
\n\tRecon monthly tablet stock and account for said movements with in the regions.
\n\tHandling of all Field Marketing queries as it relates to tablet and sales app New Business Quality Checks \u00a0 \u00a0 \u00a0 \u00a0To quality assure all incoming field sales business submitted by sales teams from various branches to ensure the accuracy and completeness of the information.
\n\tTo liaise with clients for clarity and\/or obtain any missing information to complete the joining membership process.
\n\tTo compile and maintain detailed records of all quality control activities, including any issues identified and action taken
\n\tTo assess the completion of all digital and paper applications as submitted by the Field Sales teams.
\n\tTo conduct a verification process of the new members telephonically.
\n\tTo conduct customer surveys as and when required.
\n\tTo attend to all exception reporting within set timelines.
\n\tTo attend to standard business checks via WhatsApp and or email.
\n\tCompile relevant reports and other admin duties for the business. .<\/p>\n
Job Requirements<\/p>\n
MINIMUM REQUIREMENTS AND GENERAL WORKING CONDITIONS<\/p>\n
Education<\/p>\n
\tMust have Matric (Grade 12); and
\n\tAny other administrative diploma\/certificate (advantageous)ExperiencePrevious experience in customer services environment (advantageous)
\n\tPrevious experience working in a field marketing (preferred).OtherMust be computer literate; specifically, MS Word, Excel and Outlook
\n\tIntermediate typing (must).<\/p>\n
General working conditions<\/p>\n
\tRegular office environment and no health and safety risks involved.
\n\tNo travel involved.<\/p>\n
PRE-REQUISITE COMPETENCIES<\/p>\n
\tKnowledge CompetenciesProduct knowledge (advantageous)
\n\tSkill Competencies
\n\tAdministrative skills
\n\tAnalytical thinking ability
\n\tAttention to detail Computer literacy (basic)
\n\tTime management skillsBehavioural Competencies\u00a0
\n\tCustomer service orientation Information seeking
\n\tStress tolerance<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.scorpion.biz ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Scorpion Legal Protection","_company_website":"http:\/\/www.scorpion.biz","_company_tagline":"Who we are Scorpion Legal Protection is a non-mandated intermediary underwritten by Legal Expenses Insurance Southern Africa Limited. We have been providing affordable legal assistance to policyholders since 1996 and have helped numerous people defend and enforce their rights. In 2008, we created t... read morehe Scorpion Funeral Plan to provide policyholders with funeral insurance at competitive rates. What we do We provide solutions to legal problems at affordable premiums. Among the variety of services offered, our policyholders have access to legal advice 24 hours a day, 7 days a week. We also have independent attorneys supporting our policyholders in court matters or when they need formal legal representation. Lastly, our Funeral policy provides policyholders with the financial means to give their family a dignified funeral backed by a team of lawyers. This includes access to legal advice on any of the legal challenges they may face when finalising the deceased individual\u2019s estate. Physical address: 3rd Floor, Theresahof, 37 Durban Road, Bellville","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-22629","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/22629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=22629"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=22629"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=22629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}