Overview<\/p>\n
\tBusiness Function Overview:
\n\tIn alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Site Operations Manager (SOM).
\n\tMicrosoft\u2019s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Site Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
\n\tOur infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
\n\tWith environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
\n\tDo you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!<\/p>\n
Qualifications<\/p>\n
Required Qualifications:<\/p>\n
\tHigh School Diploma or equivalent AND 2+ years\u2019 experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and\/or critical environment infrastructure)<\/p>\n
Background Check Requirements:\u00a0<\/p>\n
\tAbility to meet Microsoft, customer and\/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:\u00a0
\n\tMicrosoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire\/transfer and every two years thereafter.<\/p>\n
While not required, we also look for the following Preferred Qualifications:<\/p>\n
\t5+ years\u2019 experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 5+ years\u2019 experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack\/Enclosures, structured cabling) AND Experience managing budget $500k+.
\n\tBachelor’s Degree in Computer Science, Math, Telecommunications, Electrical\/Mechanical Engineering, Supply Chain Management, or related field.
\n\t3+ years\u2019 experience in leading a diverse, technical team.
\n\tApplicable certifications: ASICS\/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP Enterprise-level experience in managing large-scale and complex projects\/programs
\n\tResponsibilities:<\/p>\n
People Management<\/p>\n
\tDeliver success through empowerment and accountability by modeling, coaching, and caring.
\n\tLive our culture, embody our values, and practice our leadership principles.
\n\tDefine team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
\n\tAttract and retain great people, know everyone\u2019s capabilities and aspirations, and invest in the growth of others.
\n\tOversee and coach a team on the operation of various systems and equipment within the data center in a safe and professional manner and advise junior colleagues on inspection and supervision issues.<\/p>\n
Data Center Operations<\/p>\n
\tDocument and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
\n\tReview Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across IT services.
\n\tDrive accountability with building landlord to adhere to MSFT service-level agreement.
\n\tPartner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications).
\n\tManages\/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices.
\n\tSupport budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required.
\n\tPlan and work with business partners when executing their requirements to maintain adherence to datacenter availability, safety, and security.
\n\tFollow and adhere to run book provided by Environmental Health & Safety division, immediately reporting any safety or security issues or concerns and ensuring a culture of safety is upheld.
\n\tService Delivery
\n\tAccountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels.
\n\tManage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus.
\n\tApply deep subject matter expertise and escalate where needed to meet SLA\/OLAs with minimal disruption to the client\/customer and business.
\n\tShare common and repeating cases with regional and global teams, while providing best practices to address and mitigate recurrence of issues and implement more efficient solutions for resolution.
\n\tParticipate in every Sev 1 and Sev 2 Incident Bridge meeting and approve root cause analysis and postmortem reporting.
\n\tLead key processes, prioritize work across team, and rebalance resources and priorities to respond to changes, while recommending additional resources as necessary.
\n\tManage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary.
\n\tBe accountable for end-to-end service compliance, quality, and client satisfaction for agreed-upon service levels.
\n\tEmpower teams to work collaboratively, ensuring they have the platform and support to participate in cross-functional work and the opportunity to network.<\/p>\n
Data Center Work Environment<\/p>\n
\tDrive service implementation, adoption, training, quality audits, and the education of support teams (including vendors) to enable the best support and service levels.
\n\tRemove barriers that inhibit agility to enable team to shift priorities quickly without losing productivity.
\n\tMaintain a broad perspective and work to incorporate diverse viewpoints while identifying and evaluating opportunities to create strategies that cross organizational boundaries and drive broad business goals.
\n\tEstablish a culture of safety, quality, and customer obsession while ensuring team\u2019s standards are consistent with overall service objectives.
\n\tCreate the type of conditions for successful collaboration, geared toward identifying and resolving organization-wide issues by bringing together creative and relevant solutions from diverse perspectives.
\n\tUnderstand workforce capability and delegate work accordingly across team to effectively deliver results, finding ways to accomplish more by enabling others.
\n\tAct as a trusted resource and advisor to a wide network of colleagues with diverse viewpoints.
\n\tDelegate to others to promote growth and development of future leaders.
\n\tRecognize team successes and reward teamwork and contributions to team success while driving a culture that\u2019s focused on meeting strategic goals<\/p>\n
Ownership<\/p>\n
\tHave pride and a sense of personal accountability for end-to-end service quality, completeness, and resulting customer experience.
\n\tIdentify unaddressed issues across service and resolve, escalate, or find the appropriate owner to ensure the highest level of quality.
\n\tDrive and own the service management perspective to ensure that business leaders understand the business implications of risks, dependencies, and budgets to enable good business decisions and ensure the long-term value of the service.
\n\tModel and foster accountability and morale for the team.<\/p>\n
People Management<\/p>\n
\tHelp employees identify growth opportunities, develop skills, and build development plans.
\n\tEstablish and communicate performance expectations, identify and address gaps, and monitor performance to ensure plans are met.<\/p>\n
Other<\/p>\n
\tEmbody our Microsoft One culture and values.
\n\tBenefits\/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
\n\tIndustry leading healthcare<\/p>\n
Educational resources<\/p>\n
\tDiscounts on products and services
\n\tSavings and investments
\n\tMaternity and paternity leave
\n\tGenerous time away Giving programs Opportunities to network and connect<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.microsoft.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Microsoft","_company_website":"http:\/\/www.microsoft.com","_company_tagline":"At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across ... read moreour businesses is designed to enable Microsoft and our customers to thrive in this world. We do business in 170 countries and are made up of 114,000 passionate employees dedicated to fulfilling our mission of helping you and your organization achieve more. Specialties Business Software, Design Tools, Developer Tools, Entertainment Products, Hardware, Home & Educational Software, Tablets, Search, Advertising, Servers, Windows Operating System, Windows Applications & Platforms, Smartphones, and Cloud Computing Corporate Hill, 3012 William Nicol Dr, Johannesburg, 2031, South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-22683","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/22683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=22683"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=22683"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=22683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}