We\u2019re looking for a Sales & Client Success Manager to lead a high-energy call center sales team focused on achieving targets, driving revenue growth, and delivering exceptional client experiences. This is a results-driven leadership role for someone who thrives on motivating teams, improving sales performance, and building lasting client relationships.
\n\tYou\u2019ll oversee daily sales operations, coach and develop agents, and implement data-driven strategies to boost conversions, retention, and client satisfaction. Working cross-functionally with Marketing, Product, and Operations, you\u2019ll help shape strategies that directly impact business growth.<\/p>\n
Key Responsibilities:<\/p>\n
\tLead, coach, and inspire a team of call center sales agents to meet and exceed monthly and quarterly sales targets.
\n\tDevelop and execute sales and client success strategies that drive customer acquisition, engagement, and retention.
\n\tMonitor KPIs, analyze performance metrics, and implement improvements to maximize efficiency and conversion rates.
\n\tBuild and manage strong client relationships, identifying upsell and cross-sell opportunities.
\n\tReport on sales performance, client feedback, and growth strategies to senior leadership and Exco.
\n\tPartner with internal teams to enhance customer journeys and deliver seamless service experiences.<\/p>\n
Qualifications & Experience:<\/p>\n
\t5+ years\u2019 experience in sales management, call center operations, or client success leadership (app, or digital preferred).
\n\tProven track record of exceeding sales and revenue targets in a high-volume environment.
\n\tStrong leadership, communication, and motivational skills.
\n\tProficiency with CRM platforms, sales analytics, and performance reporting tools.
\n\tResults-oriented mindset with a passion for team success and continuous growth.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
gbsholdings.simplify.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/gbsholdings.simplify.hr","_company_name":"GBS","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Welcome to GBS, your gateway to excellence in the South African financial services industry. Established in 2010, GBS stands as a beacon of innovation, performance and enduring customer satisfaction.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-22759","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/22759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=22759"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=22759"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=22759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}