Job Posting Title: Customer Service Specialist\u00a0<\/p>\n
\tTime Type: Full Time<\/p>\n
SUMMARY<\/p>\n
\tManage all CLIENT transport movements by:
\n\tMonitoring all loads assigned to CSR Routes, assigning available vehicles and drivers to the route in VFT
\n\tMonitor real time Status Updated, either by Mobile App, GPS device and in absence of such update in VFT directly. \u00a0Using all the relevant systems and confidential information provided timeously within the customer\u2019s SLA
\n\tEnsure the compliance with the CLIENT SLA by all suppliers, DSV and CLIENT plant
\n\tCommunicate with RTM and DSV CLIENT plant Management on all exceptions<\/p>\n
ESSENTIAL DUTIES AND RESPONSIBILITIES<\/p>\n
\tLiaise directly with the Suppliers, Drivers, Customer RTMS to ensure TRIP adherence
\n\tMonitor individual trip movements to be executed as provided in the Fine Loads Screen
\n\tAssign appropriate driver and vehicle in VFT to the TRIP
\n\tMonitor assigned vehicle and driver on GPS tracking to ensure on time collection and delivery
\n\tLiaise with suppliers on delays at pickup and escalate to Management and CLIENT RTM
\n\tReport any vehicle breakdown or delays and take corrective action
\n\tMonitor drivers on assigned routes and report any delays and take corrective actions
\n\tEnsure that all loads status updated are updated within VFT within maximum of 15min from time of actual event
\n\tUpdate VFT with all relevant Supplier and CLIENT references on each load
\n\tMonitor updating of POD\u2019s by Scanning team and ensure loads are completed
\n\tEnsure time of completion of trip times within Trip rate, and should trip Time be exceeded report prior day trips times vs plan for rate escalation<\/p>\n
QUALIFICATIONS<\/p>\n
\tCompleted Matric
\n\tCOMPUTER SKILLS
\n\tVFT TMS
\n\tMicrosoft Office<\/p>\n
EDUCATION AND\/OR EXPERIENCE<\/p>\n
\tAt least 2 years logistics experience, specifically focussed on Road Transportation and dealing with Superlink Linehauls and Milkruns,
\n\tPrior team leader, Experience in planning and allocation of loads as well as followups and tracking.<\/p>\n
Excellent administration skills required<\/p>\n
\tAbility to work in cross-functional teams
\n\tPrevious experience within a contact centre and Client Services environment
\n\tPrevious experience within the Logistics environment highly beneficial
\n\tBe able to work overtime and both day\/and\/night shifts
\n\tExcellent telephone etiquette
\n\tAbility to think pro-actively and under extreme pressure<\/p>\n
Apply via company website ( http:\/\/www.dsv.com\/About-DSV ) or<\/p>\n
jobs.dsv.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/jobs.dsv.com","_company_name":"DSV","_company_website":"http:\/\/www.dsv.com\/About-DSV","_company_tagline":"In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world\u2019s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers\u2019 entire supply chain by tra... read morensporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Vision and strategy Our vision is supported by five strategic focus areas that set the ambition for DSV. We want to be a leading global supplier, fulfilling the customer needs for transport and logistics services, targeting extensive growth and being among the most profitable in our industry. This way we are able to set the pace and direction of our own development while being an attractive business partner. 1st Floor Podium, John Ross House, 22-36 Margaret Mncadi Avenue Durban 4001 South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-22879","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/22879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=22879"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=22879"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=22879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}