A People Operations Manager is responsible for providing first-class Team Member relations services to the hotel to deliver an excellent Team Member experience while assisting with People Operations strategy and managing succession planning.<\/p>\n
What will I be doing?<\/p>\n
\tThe People Operations Manager will provide HR support & expertise to the Hotel Leadership and lead, supervise and monitor all HR activities at the hotel, ensuring a great brand-specific team member work experience and 100% compliance with Hilton policies and local\/national regulations that impact the business:<\/p>\n
Lead By Example<\/p>\n
\tBe a great boss and role model for others with regards to brand-specific behaviours
\n\tEnsure you and your team pro-actively support Team Members in operations departments during peak service hours (e.g. giving a helping hand in the restaurant at breakfast, clearing tables etc.).
\n\tBe at the Hotel Restaurant during Breakfast service for 30 minutes a day, assisting with clearing tables, checking-in guests for breakfast, and engaging with guests to understand any challenges in order to drive Stay Scores upwards
\n\tBe available over a weekend once a month to be Duty Manager for the weekend.
\n\tInterview, select, on-board, supervise, coach, and evaluate People Operations team members
\n\tOrganize and provide regular HR training opportunities for People Operations TMs and HODs\u00a0
\n\tProvide a positive work environment to People Operations Team Members and guide and support the Chief Host and the leadership team in providing an equally inspiring environment to the whole hotel team to secure our reputation as a great place to work\u00a0
\n\tEnsure that all hotel TMs understand the purpose of their role and are equipped with the training and tools required to perform their duties at their best.\u00a0
\n\tEnsure regular & effective communication (e.g. Hotel Huddles) in the hotel to achieve \/ maintain a high level of trust & engagement
\n\tMake use of the brand specific Recognition Calendar and plan \/ execute respective actions on a very regular basis within own team and in the whole hotel.\u00a0
\n\tSupport the overall management of the hotel by establishing effective working relationships with other depts. ensuring a high level of cross departmental collaboration
\n\tExecute any other duties as assigned by the Chief Host and Sr. Director HR Focused Service EMEA<\/p>\n
Lead By Example<\/p>\n
\tOversee all People Operations on property\u00a0
\n\tCreate \/ manage the HR administration processes in the hotel and regularly re-evaluate them with regards to their effectiveness. Make changes if necessary, to improve TM experiences\u00a0
\n\tEnsure proper use and maintenance of HR & Payroll systems
\n\tEnsure the payroll function including the payroll budgets & actuals is managed well and in line with local legal regulations
\n\tBe accountable for a 100% compliance with contractual and legal responsibilities, maintaining government relations where required
\n\tEnsure that TMs are paid in a timely and accurate manner and their workplace is safe & secure
\n\tSupport HODs in the recruitment (interviewing, selecting, on-boarding) of new TMs in compliance with Focused Service Recruiting Guidelines and our Hilton Diversity & Inclusion Goals. Recruit brand ambassadors and great hosts!\u00a0
\n\tCoordinate our annual global team member engagement survey in the hotel and ensure continuous efforts are made by all leaders in the hotel to drive engagement and trust\u00a0
\n\tEnsure VIP Talks are regularly conducted, performance is being effectively monitored, talent reviews are conducted and development opportunities are offered to everyone
\n\tSupport HODs in managing the schedules and holiday calendar in their department
\n\tRegularly check the cleanliness in TM changing rooms \/ facilities \/ restaurant to provide a great TM experience in line with global Heart of House standards
\n\tEnsure compliance with all mandatory training requirements for team members, and actively look to implement additional training to develop team members on property
\n\tTake ownership of implementing a culture on property that aligns with the brand<\/p>\n
What are we looking for?<\/p>\n
A People Operations Manager serving the Hampton brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<\/p>\n
\tPrevious HR Managerial experience
\n\tPositive attitude
\n\tGood communication and people skills
\n\tCommitted to delivering a high level of customer service, both internally and externally
\n\tExcellent grooming standards
\n\tFlexibility to respond to a range of different work situations
\n\tAbility to work under pressure
\n\tAbility to work on their own or in teams<\/p>\n
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<\/p>\n
\tKnowledge of hospitality
\n\tIT proficiency<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
.taleo.net<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/.taleo.net","_company_name":"Hilton","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hos... read morepitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on\u202fFacebook,\u202fTwitter,\u202fLinkedIn,\u202fInstagram\u202fand\u202fYouTube.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-22920","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/22920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=22920"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=22920"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=22920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}