About the role<\/p>\n
\tAt Bolt, drivers are our partners, and at the heart of everything we do. We\u2019re looking for a Community Specialist who will be responsible for building and maintaining our online driver community. You will be the voice and bridge between the brand and thousands of drivers who operate on the platform.
\n\tYour work will directly influence advocacy, and public perception of Bolt across South Africa. You\u2019ll be in charge of coordinating and executing driver engagement programs, in collaboration with local marketing, local operations, and public policy teams and brand\u2019s communication across our social media channels, including Facebook, Whatsapp, Telegram, Twitter, and Instagram.<\/p>\n
Main tasks and responsibilities:<\/p>\n
\tEstablishing and actively managing driver forums online (Facebook, WhatsApp, or Telegram)
\n\tCollaborating with Internal stakeholders (local operations and Public Policy) in hosting online or in-person Q&A events.
\n\tCoordinating with local marketing and operations on creation and execution of driver communications calendar and driver engagement events.
\n\tFlag potential viral cases to customer service, operations and marketing colleagues.
\n\tFlag potential viral cases to customer service, operations and marketing colleagues.
\n\tContribute to increased instances of positive driver\/rider PR<\/p>\n
About you:<\/p>\n
\tAdvanced understanding of social media platforms, and their features (Facebook, Instagram, Telegram, WhatsApp, etc.)
\n\tProficient in scheduling and analysing social content performance via platforms like Emplifi
\n\tExperience organising in-person and online events.
\n\tBasic understanding of CMS, and CRM systems (WordPress, CleverTap, Mailchimp, etc.)
\n\tFlawless written and spoken English and Zulu and\/or Xhosa.<\/p>\n
Apply via company website ( ) or<\/p>\n
bolt.eu<\/p>\n
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