Job Overview:<\/p>\n
\tAs a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department you\u2019ll be a key point of contact for customers with insurance and \/ or service-related complaints.<\/p>\n
Job Responsibilities:<\/p>\n
\tEnsuring that customer satisfaction and quality is priority and delivering exceptional customer service.
\n\tUnderstanding the customers perspective, running cases from start to finish.
\n\tBuilding rapport with the customer and providing the best possible outcome for customer complaints
\n\tManage customer complaints proactively
\n\tEnsure that any new regulations or processes are effectively implemented. Follow communication procedures, guidelines, and policies.
\n\tEnsure all complaints are managed within the company’s target SLAs.
\n\tAddress customers in professional and empathetic manner especially with dealing with vulnerable customers
\n\tCreate a memorable customers interaction on every call.
\n\tEnsuring targets are reached daily<\/p>\n
Job Requirements:<\/p>\n
\tMatric \/ NQF level 4
\n\tMinimum of 6 months previous complaints handling experience
\n\tKPI\u2019s \/ Performance are met consecutively for past 3 months.
\n\tNo prior warnings \u00a0<\/p>\n
Required Skills:<\/p>\n
\tPrevious experience in a complaint handling role, ideally with a favourable complaint recognition rate
\n\tPrevious complaint handling experience within an FCA regulated business is ideal.
\n\tExperience in closing complaints
\n\tFull complaint handling cycle experience is essential.
\n\tPassionate about providing the best resolution for the customer.<\/p>\n
Required Knowledge:<\/p>\n
\tGood communication skills \u2013 articulation and comprehension
\n\tConfidence in decision-making, under pressure.
\n\tAbility to work autonomously and under pressure.
\n\tA passion to deliver a first-class customer service.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Huntswood","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser... read morevice, remediation to resilience \u2013 bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time \u2013 whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question - working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change \u2013 offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-23421","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/23421","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=23421"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=23421"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=23421"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}