PRIMARY PURPOSE<\/p>\n
\tPerforms a full management function of bankers and support in respect of general business banking products in accordance with internal banking processes and general compliance regulations, to ensure continuous business growth and client retention.<\/p>\n
TECHNICAL COMPETENCY REQUIREMENT<\/p>\n
Minimum Requirement:<\/p>\n
\tFinancial Acumen: Ability to evaluate the impact of a business decision on the business’ financial statements, and financial wellbeing in the long term.
\n\tBusiness Development: Understanding and utilising economic, financial, industry, and organisational data; accurately diagnosing customers\u2019 business strengths, weaknesses, and key issues that can inform sales strategies and plans. Ability to execute Sales strategy.
\n\tClient Engagement & Relationship Management: The ability and willingness to work as part of a team. Developing solutions in collaborative processes supporting sales and service teams across clients to create value for the Bank.
\n\tTrend Management: The ability to analyse data and extrapolate trends with regard to large sets of data, ensuring that the right conclusions can be drawn and the right decisions made. Client Engagement & Relationship Management.
\n\tPeople & Team Management: The competence to manage the day-to-day team operations, assist with resource allocation and provide input into goal setting to drive the delivery and achievement of daily targets as per defined quality standards. Provide coaching and on the job training on products, systems, and processes to enhance team capability and skills.
\n\tDevise Sales Approaches and Solutions: The ability to develop sales solutions or taking courses of action that appropriately consider available facts, constraints, competitive circumstances, and probable consequences; clearly connecting solutions to business needs.
\n\tService Level Management: Understanding the importance of adhering to service level agreements and the impact of non-adherence thereto on customer relationships, customer service and the Bank’s reputation. Ability to communicate effectively at all levels.<\/p>\n
REQUIRED MINIMUM EDUCATION AND TRAINING<\/p>\n
\tBCom Degree
\n\tBanking qualification and FAIS RE1 and RE5<\/p>\n
REQUIRED MINIMUM WORK EXPERIENCE<\/p>\n
\t5 – 8 years Banking experience – risk, credit
\n\t3 – 5 years Management experience<\/p>\n
KEY PERFORMANCE AREA (KPA)<\/p>\n
\tFINANCIAL MANAGEMENT
\n\tAchieve long-term, medium-term and short-term budget goals and target
\n\tSet and manage targets for the team
\n\tEnsure ongoing margin and fee management
\n\tMinimise expenditure and manage cost effectively
\n\tContribute to the development of budget
\n\tEstablish sales objectives by creating a sales plan and team targets in support of regional objectives
\n\tProvides input into deal structuring and credit proposals for business clients credit facilities, including overdraft; asset-based finance and trade finance
\n\tOversight of ongoing credit management and remedial credit management of bank clients in the region
\n\tDetermine targets for revenue growth
\n\tIdentify new business opportunities to ensure opportunities are aligned to the strategy of the bank
\n\tPropose and\/ or implement innovative ideas to enhance business results
\n\tIdentify and implement on opportunities for revenue growth<\/p>\n
CUSTOMER CENTRICITY<\/p>\n
\tManage relationships internally and externally
\n\tManage client compliments and complaints
\n\tClient visits with bankers
\n\tDevelop and ensure implementation of practices which builds service delivery excellence
\n\tMonitor and coach behaviours that ensure a service culture
\n\tMaintains and expands customer base
\n\tIdentifying new customer opportunities
\n\tDrive a culture that enhances and broadens customer value proposition, service, delivery and client engagement in line with the business banking product overall strategies
\n\tIn collaboration with Regional Head and Marketing, define a regional marketing strategy to increase the brand of the organisations in the regions
\n\tIdentify customer needs in order to increase the share wallet by providing input and product offerings design
\n\tMonitor actual achievements and failures of the customer experience standards in the region on an on-going basis by reviewing the pertinent customer metrics (retention rates, complaints, survey results)
\n\tContribute to sustaining a competitive edge through external networking, benchmarking, and representation on related forums.
\n\tDrive and implement adoption of Bank Service Standards<\/p>\n
OPERTIONAL EXCELLENCE<\/p>\n
\tTranslate strategies into actionable goals and execute relevant projects \/ initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
\n\tPlan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence
\n\tProvides input into product development by identifying new product opportunities; and\/or product\/ packaging, and service changes
\n\tEstablish an effective and efficient sales and service platform with relevant functions to achieve business performance which are in line with the Bank\u2019s standards and compliance policies
\n\tSupport regional head to identify and take responsibility for the assigned principal risks relevant to the area
\n\tCommunicate the strategy, plans and ideas to the business banking team<\/p>\n
PEOPLE LEADERSHIP<\/p>\n
\tCommunicating job expectations, planning, monitoring, appraising and reviewing job contributions
\n\tManage team in respect of recruitment decisions, performance moderation, talent
\n\tmanagement process, disciplinary action, recognition and retention of employees
\n\tBuild team succession plans for roles in own area and influence resource planning
\n\tEnsure timeous, clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture
\n\tImplement talent management practices in line with HR policies and procedures
\n\tProvide direction, coaching, and regular feedback to employees to improve performance and implement performance improvement initiatives
\n\tEnsure that skills are transferred in specific function
\n\tEnsure effective conflict resolution and respond to any complaints or concerns timeously
\n\tCoach to improve performance and develop skills of team members
\n\tMotivate and keep team engaged and coach to discuss career progression<\/p>\n
REPORTING<\/p>\n
\tAccurately complete required daily, weekly and monthly reporting
\n\tInput on regional Manco reporting
\n\tActivity measurement
\n\tTrigger report measurement
\n\tException reporting
\n\tExpired FICA and facility reporting
\n\tCollateral reporting<\/p>\n
LEARNING AND GROWTH<\/p>\n
\tUpdates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
\n\tPromote awareness and ensure adherence to all policies and procedures
\n\tDrive the requisite organizational culture in the business in line with the Bank\u2019s Values and Culture<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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