Description<\/p>\n
\tKINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: https:\/\/ufs.hua.hrsmart.com\/hr\/ats\/JobSearch\/viewAll \u00a0Applications submitted through any other platform will not be considered. The system allows a maximum of eight attachments. To avoid upload issues, we recommend merging some or all documents into fewer files before submitting.<\/p>\n
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED!<\/p>\n
\tTo ensure your application is complete, you must submit ALL documents listed under the inherent requirements, as well as the following standard documentation: \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0
\n\tA detailed Curriculum Vitae.
\n\tCopies of your qualifications, or official proof of qualifications obtained (If you hold foreign qualifications, please include SAQA accreditation).
\n\tA copy of your identity document (South African ID or passport for foreign nationals).
\n\tConfirmation of employment in the form of a letter, appointment contract, service certificate, or recent payslip from your current or most recent employer (applicable to external applicants only).<\/p>\n
Duties and responsibilities:<\/p>\n
\tProvide technical support for hardware and software by performing troubleshooting, root-cause analysis, and resolution of requests\/incidents.
\n\tProvide efficient and effective customer service to the user.
\n\tProvide after-hours audio-visual technical support, as needed.
\n\tInstall audiovisual technologies.
\n\tDeploy and install software, inclusive of system software, productivity software and applicable driver software.
\n\tRelocate audiovisual equipment as per operational requirements.\u00a0
\n\tTroubleshoot and resolve hardware or software-related incidents.
\n\tResearch, test and evaluate new technologies on request.
\n\tProvide technical onsite support during special events on and off campus.
\n\tPerform incident and service request classification and prioritization.
\n\tPrioritise request, incidents and problems to ensure high service levels.
\n\tProvide audiovisual and streaming support for events and activities throughout the campus.
\n\tPerform preventative maintenance on audiovisual equipment and venue workstations.
\n\tRelationship Support
\n\tEnsure client satisfaction by adhering to Service Level agreements (SLAs).
\n\tEnsure clear and effective communication to manage relationships and needs\/ requirements.
\n\tEstablish and maintain healthy and professional relationships with function-related stakeholders.
\n\tLiaise with the Lead: ICTS Audio Visual Deployment and Maintenance Management to escalate any issues to receive the required attention.
\n\tQuality Assurance
\n\tAdhere to, and contribute to all relevant policies and procedures, standards and guidelines.
\n\tContribute and support the review and drafting of the relevant SOPs, as required.
\n\tProfessional Development
\n\tFulfil all responsibilities regarding performance management.
\n\tRemain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and\/ or courses.
\n\tInherent requirements:
\n\tGrade 12 or a national vocational certificate on NQF level 4.
\n\tMinimum of one (1) year\u2019s experience in hardware and software technical support.
\n\tValid driver’s licence (attach a copy).<\/p>\n
Recommendations:<\/p>\n
\tProfessional certification in one or more of the following (attach proof):
\n\tComptia A+\u00a0
\n\tComptia N+
\n\tCrestron certification
\n\tMolex Certification
\n\tDante AV networking
\n\tKramer AV certified<\/p>\n
Competencies<\/p>\n
Required competencies:\u00a0<\/p>\n
\tResults Orientated:
\n\tThe ability to set high standards, establish tough goals, and to work to achieve success.
\n\tThe ability to be reliable, responsible, dependable and to fulfil obligations.<\/p>\n
Strategic Thinking:<\/p>\n
\tThe ability to plan work and to follow plans.
\n\tThe ability to carefully analyse information and use logic to address issues and problems at work.<\/p>\n
Business Acumen:<\/p>\n
\tThe ability to adhere to rules and strictly follow work regulations.
\n\tProficient in using MS Office.<\/p>\n
Leading:<\/p>\n
\tThe ability to maintain high levels of personal motivation, energy and enthusiasm.
\n\tThe ability to be cooperative with others, display a good-natured attitude and encourage people to work together.<\/p>\n
Building Coalitions:<\/p>\n
\tThe ability to interact with others and establish personal connections with people.
\n\tThe ability to make decisions through consultation, collaboration and working with close supervision.\u00a0<\/p>\n
Assumption of duties:<\/p>\n
\t01 January 2026 as soon as possible.<\/p>\n
Closing date:<\/p>\n
\t20 November 2025<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
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