Job Description<\/p>\n
POSITION PURPOSE<\/p>\n
\tResponsible for the assisting in the management of the Property. Assist in ensuring maximum income of Property through effective debtor\u2019s management. Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts.\u00a0 Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies.\u00a0 Utilises various techniques, as circumstances indicate, to promptly collect on accounts.\u00a0 Ensures that the Company’s professional image is maintained.<\/p>\n
ESSENTIAL FUNCTIONS AND BASIC DUTIES<\/p>\n
Assumes responsibility for the effective and professional performance of collections functions.<\/p>\n
\tFollows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements. Continues to collect until the account becomes a write-off, bankruptcy, or attorney account.\u00a0 Makes early contact with tenant to collect and keep them informed of account status.
\n\tUtilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions.\u00a0 Determines reasons for delinquencies and works toward permanent solutions.\u00a0 Minimizes losses by early actions.
\n\tUtilises further appropriate collection methods if initial attempts do not secure required payment. Escalates to client for extensions of due dates.
\n\tPosts approved extensions and notifies clients of new due date by mail.
\n\tPerforms collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.
\n\tAssumes responsibility for the efficient administration of collections activities.
\n\tKeeps accurate and up-to-date activity reports on late, potentially late, and accounts.
\n\tDocuments all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
\n\tEnsures both monthly and ad-hoc rental and fee statements are sent out timeously.
\n\tControls and monitors tenant payments in terms of rentals, deposits, lease fees, etc.
\n\tLiaises with tenants as appropriate.
\n\tHandles rental queries efficiently and diplomatically.
\n\tQueries tenants\u2019 short payments.
\n\tEnsures the daily receipting and processing of tenant payments.
\n\tLiaises with finance department regarding bank account deposits, queries and mis-allocations.
\n\tGenerally, ensures that:
\n\tRent (and other charges) are paid by the 1st of each month unless specified in lease.
\n\tLetters of demand on the 3rd of each month to defaulting tenants. Recover LOD charge.
\n\tSummons\u2019s are issued as per the legal process.
\n\tAdministers legal processes for the recovery of lease charges due and\/or eviction of tenants.
\n\tMotivation and processing of write-offs, deposit refunds, etc.
\n\tAssumes responsibility for timely and accurate preparation and submission of management reports.
\n\tPreparation of detailed debtor\u2019s reports illustrating weekly and monthly collections:
\n\tWeekly\/monthly arrears against billings (debtor\u2019s day calculations)
\n\tPreparation and submission of attorneys\u2019 reports on all legal matters.
\n\tDaily Receipting on tenant accounts.
\n\tJournal entries and corrections to tenant accounts to ensure updated tenant statements are presented to tenants.
\n\tReconciliation of tenants\u2019 accounts.
\n\tCollection of monthly unaudited turnover figures to be collected and captured on the system.
\n\tCollection of annual turnover certificates and collate documents for submission to accountants for calculation purpose.
\n\tPreparation and calculation of annual rates increases.
\n\tRefuse calculation and recovery and other ad hoc recoveries.
\n\tGenerate exhibition invoices as and when required and reconcile monthly.
\n\tAssumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.
\n\tMaintains the Company’s professional reputation throughout collections operations and in all contacts with clients.
\n\tMaintains confidentiality.
\n\tUses shared information to effectively minimize client losses
\n\tAssumes responsibility for establishing and maintaining effective communication and coordination with Company personnel.
\n\tAssists area personnel as needed
\n\tKeeps management informed of activities, progress toward established objectives, and of any significant problems i.e.: risks where tenants are heading towards Business Rescue.
\n\tAttends and participates in meetings as required.
\n\tAssist in compiling management packs.
\n\tAssumes responsibility for related duties as required or assigned.
\n\tStays informed of changes in collections policies, procedures, and related legal requirements.
\n\tEnsures that work area is clean, secure, and well maintained as per housekeeping policy.
\n\tDress code must always be professional due to client requiring meetings at any time<\/p>\n
\u00a0PERFORMANCE MEASUREMENTS<\/p>\n
\tArrears KPI: 3%
\n\tDeadlines are met
\n\tTenant queries are handled efficiently and diplomatically
\n\tRecon turnaround time 48 hours, must be 100% accurate
\n\tRates\/refuse and other recoveries must be 100% accurate
\n\tGood working relations exist with area personnel and with management<\/p>\n
QUALIFICATIONS<\/p>\n
\tEducation\/Certification: Matric
\n\tThree years related experience on a property listed fund<\/p>\n
REQUIRED KNOWLEDGE:\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n
\tKnowledge of collection procedures and related laws and regulations.
\n\tUnderstanding of Company policies, legal jargon, Business Rescue, Liquidation.
\n\tFamiliar with default and enforcement clauses.
\n\tInterpretation of leases.<\/p>\n
SKILLS\/ABILITIES\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n
\tExcellent administration abilities.
\n\tAble to organise, co-ordinate, and direct team activities.
\n\tGood communications and grammar skills.
\n\tAble to use all related equipment and computer applications.
\n\tTime management is imperative.
\n\tAbility to work well in stressful situations.
\n\tAbility to work well independently.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Broll","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Our purpose is to be the leading real estate services provider and the preferred place of employment for our industry\u2019s professionals. This purpose promotes constant innovation and service excellence, whilst providing end-to-end real estate solutions to our valued clients. Our mission is to build ... read morea high-performance, respectful and dynamic culture that enables professional real estate services, driven through trusted internal and external relationships.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[21],"job-types":[12],"class_list":["post-24533","job_listing","type-job_listing","status-expired","hentry","job_listing_region-north-west","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/24533","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=24533"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=24533"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=24533"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}