Job Description<\/p>\n
\tOur Client is a South African fintech company, pioneering the future of payments.\u00a0 They are a passionate and collaborative team of developers, engineers, visionaries, techies, geeks and nerds! They build products that make payments personal and rewarding fur customers and merchants alike.
\n\tOur Clients are looking for experienced Key Account Manager or Merchant Growth Manager with demonstrated sales, customer success and marketing experience at an intermediate level.\u00a0 Previous experience in the hospitality\/retail, Fintech and corporate space will be advantageous.
\n\tThe Merchant Growth Manager is responsible for driving revenue, account growth and product adoption across a defined portfolio of active client merchants.
\n\tYou don’t manage clients – you grow them. You step in once the Merchant Acquisition Specialist has secured a merchant, and your role is to activate, educate and expand that relationship through the lens of our client’s proprietary product stack.<\/p>\n
\u200bPost-Onboarding Activation<\/p>\n
\tTake full ownership of new merchants post-onboarding from the Merchant Acquisition Specialist.
\n\tEnsure that QR placements, the acquiring channel(s), e.g. POS, PED, eCommerce, are setup, and collateral, whether in-person or online, are live and functioning.
\n\tDefine activation objectives with the merchant and deploy the relevant tools (e.g., vouchers, consumer incentives, capital pre qualification).
\n\tWhere applicable, migrate merchants from the free Basic plan to the paid Engagement Plan, with full access to loyalty and insight tools.<\/p>\n
Merchant Revenue Growth<\/p>\n
\tIdentify up sell and cross-sell opportunities across the company’s product stack, with a focus on acquiring new customers, repeat usage, and customer value.
\n\tTailor strategies based on merchant vertical, performance, and seasonality (e.g., campaigns, bundles, incentives, or paid plan migration).
\n\tProactively engage merchants who are dormant, under performing, or eligible for growth – reactivation is your responsibility.<\/p>\n
Strategic Account Management<\/p>\n
\tBuild deep relationships with store owners, managers, and operational staff to understand real-world needs and execute activation plans effectively.
\n\tConduct quarterly business reviews (QBRs) for top merchants, with data-driven insights, performance trends, and proposed growth plans.
\n\tBe the single point of commercial escalation and accountability for your portfolio.<\/p>\n
Cross-Functional Collaboration<\/p>\n
\tPartner with Regional Growth Activators to align merchant campaigns with in-store activations and regional events.
\n\tWork with Operations and Product teams to resolve onboarding issues, merchant training gaps, or feature requests.
\n\tProvide merchant feedback to the Head of Merchant Growth for continuous product and messaging improvement.<\/p>\n
QuickSights & Zoho Discipline<\/p>\n
\tTrack and report merchant growth activity and product uptake weekly.
\n\tMaintain updated merchant notes and next steps in QuickSights and Zoho.
\n\tForecast monthly growth targets by account and flag any churn risks for intervention<\/p>\n
This company is a remote working organisation however, on occasion, employees might be required to get together at a chosen location.<\/p>\n
Preference will be given to candidates residing in\u00a0Durban North Coast based (Umhlanga, Ballito, La Lucia etc).<\/p>\n
Requirements<\/p>\n
\tSolid experience in sales, customer success and marketing
\n\tFintech experience preferred
\n\tStrong business acumen and experience with payment products
\n\tAbility to interact with merchants and knowledge of the retail\/hospitality industry
\n\tFamiliar with local retail\/business offerings
\n\tAbility to work remotely
\n\tAbility to drive active participation and activity completion in an online environment.
\n\tCommercially strategic – always thinking of growth
\n\tTrusted advisor mindset to merchants
\n\tAccountable and performance driven
\n\tComfortable working across marketing, product and ops
\n\tProactive and responsive
\n\tFluent in reporting tools and CRM tracking tools (Zoho, Campaign Manager, QuickSights.)
\n\tThe candidate must reside on the Durban North Coast (Umhlanga, Ballito, La Lucia etc)<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
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