Job Overview:<\/p>\n
\tWe are seeking a skilled and proactive individual to join our team as a Field Technician. The successful candidate will be responsible for the installation, maintenance, and repair of Automated Banking Machines (ABMs) and docking stations.The ideal candidate will be a self-motivated professional with a strong track record of adhering to company policies, implementing best practices, and demonstrating sound judgement in achieving organisational goals. A clear understanding of the critical role that technical support plays in business performance is essential. The role demands a results-oriented individual who aligns with the values of the company.<\/p>\n
Key Responsibilities:<\/p>\n
Installation and Maintenance Management<\/p>\n
\tConduct installations and de-installations of ABMs.
\n\tProvide on-site training to clients on newly installed ABMs.
\n\tInstall and maintain docking stations.
\n\tApply necessary upgrades and modifications of ABMs.<\/p>\n
Operational Efficiency<\/p>\n
\tEnsure timely response to client service requests.
\n\tMaintain high standards of workmanship.
\n\tComplete service-level agreements (SLAs) as per contractual obligations.
\n\tProperly maintain and manage company-issued equipment.
\n\tRetrieve faulty canisters from cash centre for service and repair.
\n\tPerform scheduled maintenance in accordance with SLA requirements (98% compliance per vendor).
\n\tAccurately log all service activities using the call-logging system (Journey) for tracking, billing, and performance metrics.<\/p>\n
Client Satisfaction and Retention<\/p>\n
\tEnsure ongoing customer satisfaction through effective training and support on all devices.<\/p>\n
Customer Service Delivery<\/p>\n
\tProvide on-site technical fixes as required.
\n\tRespond to technical call-outs within SLA timeframes.
\n\tBe available to work extended hours as operational demands require.<\/p>\n
Health and Safety Compliance<\/p>\n
\tActively contribute to the development, implementation, and review of branch, regional, or national safety plans.
\n\tParticipate in company safety initiatives including meetings and toolbox talks.
\n\tReport and follow up on all safety incidents promptly.
\n\tAdhere to workplace safety policies and procedures.
\n\tAttend mandatory safety training and refresher sessions.
\n\tEnsure appropriate use of personal protective equipment (PPE) at all times.<\/p>\n
Ideal Candidate:<\/p>\n
Qualification & Technical Experience Required<\/p>\n
\tGrade 12 \/ NQF Level 4.
\n\tA valid drivers license.
\n\tMust have at least 2 years experience as a Field Technician or in a related field.
\n\tTrade test.
\n\tElectrical skills.
\n\tTechnical skills.<\/p>\n
Skills and Attributes<\/p>\n
\tDelivering great customer service.
\n\tSharing and cooperating.
\n\tDealing with challenging circumstances.
\n\tUnderstanding the organizational environment.
\n\tAttention to detail.
\n\tWork under pressure.<\/p>\n
Apply via company website ( http:\/\/www.g4s.co.za\/ ) or<\/p>\n
careers.g4s.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/careers.g4s.com","_company_name":"G4S","_company_website":"http:\/\/www.g4s.co.za\/","_company_tagline":"WHO WE ARE G4S is the world\u2019s leading international security solutions group, and the largest provider of integrated security solutions in South Africa. Offering far more than commodity products and services designed for security, G4S harnesses the power of technology to offer customers end-to-... read moreend security and cash solutions. In South Africa, we are one of the largest private sector employers, providing employment to 15,000 screened, security vetted and highly trained personnel countrywide. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We use our global expertise and our local knowledge in the assessment and management of security and safety risks for buildings, infrastructure, materials, valuables, people and society. We develop long-term strategic partnerships with customers in key sectors where we can help them to deliver their own business objectives through either increasing their revenues, reducing costs, managing risks, protecting critical assets or improving their service delivery to the customers they serve. We do this by understanding the environments in which our customers operate, the pressures they face and the things that matter to them most.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[26],"job-types":[12],"class_list":{"0":"post-25422","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-mpumalanga","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/25422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=25422"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=25422"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=25422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}