JOB SUMMARY<\/p>\n
\tExhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar\/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable.<\/p>\n
CANDIDATE PROFILE<\/p>\n
Education and Experience<\/p>\n
\tGrade 12; 6 years’ experience in the culinary, food and beverage, or related professional area.<\/p>\n
OR<\/p>\n
\t2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.<\/p>\n
CORE WORK ACTIVITIES<\/p>\n
Assisting in Leading Kitchen Operations for Property<\/p>\n
\tProvides direction for all day-to-day operations.
\n\tUnderstands employee positions well enough to perform duties in employees’ absence or determine appropriate replacement to fill gaps.
\n\tProvides guidance and direction to subordinates, including setting performance standards and monitoring performance.
\n\tUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.
\n\tEncourages and builds mutual trust, respect, and cooperation among team members.
\n\tServing as a role model to demonstrate appropriate behaviors.
\n\tEnsures property policies are administered fairly and consistently.
\n\tReviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
\n\tEstablishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
\n\tSolicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
\n\tSupervises and coordinates activities of cooks and workers engaged in food preparation.
\n\tDemonstrate new cooking techniques and equipment to staff.<\/p>\n
Setting and Maintaining Goals for Culinary Function and Activities<\/p>\n
\tDevelops and implements guidelines and control procedures for purchasing and receiving areas.
\n\tEstablishes goals including performance goals, budget goals, team goals, etc.
\n\tCommunicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
\n\tManages department controllable expenses including food cost, supplies, uniforms and equipment.
\n\tParticipates in the budgeting process for areas of responsibility.
\n\tKnows and implements the brand’s safety standards.<\/p>\n
Ensuring Culinary Standards and Responsibilities are Met<\/p>\n
\tProvides direction for menu development.
\n\tMonitors the quality of raw and cooked food products to ensure that standards are met.
\n\tDetermines how food should be presented, and create decorative food displays.
\n\tRecognizes superior quality products, presentations and flavor.
\n\tEnsures compliance with food handling and sanitation standards.
\n\tFollows proper handling and right temperature of all food products.
\n\tEnsures employees maintain required food handling and sanitation certifications.
\n\tMaintains purchasing, receiving and food storage standards.
\n\tPrepares and cooks foods of all types, either on a regular basis or for special guests or functions.<\/p>\n
Ensuring Exceptional Customer Service<\/p>\n
\tProvides and supports service behaviors that are above and beyond for customer satisfaction and retention.
\n\tImproves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
\n\tManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
\n\tDisplays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
\n\tInteracts with guests to obtain feedback on product quality and service levels.
\n\tResponds to and handles guest problems and complaints.
\n\tEmpowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
\n\tReviews comment cards, guest satisfaction results and other data to identify areas of improvement.<\/p>\n
Managing and Conducting Human Resource Activities<\/p>\n
\tIdentifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
\n\tEnsures employees are treated fairly and equitably.
\n\tTrains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
\n\tAdministers the performance appraisal process for direct report managers.
\n\tInteracts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.
\n\tObserves service behaviors of employees and provides feedback to individuals and or managers.
\n\tManages employee progressive discipline procedures for areas of responsibility.
\n\tEnsures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<\/p>\n
Additional Responsibilities\u00a0<\/p>\n
\tProvides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
\n\tAnalyzes information and evaluating results to choose the best solution and solve problems.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.marriott.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Marriott International","_company_website":"http:\/\/www.marriott.com","_company_tagline":"Marriott International, Inc. is a leading global lodging company with more than 6,000 properties in 122 countries and territories, reporting revenues of more than $17 billion in fiscal year 2016. Founded by J. Willard and Alice Marriott and guided by family leadership for nearly 90 years, the compan... read morey is headquartered outside of Washington, D.C. in Bethesda, Maryland. Since 1927, Marriott has been known for a culture that puts people first. We are growing globally-and opening up a world of experiences and opportunities for people from all walks of life. Careers Join Us! Search for jobs around the world. Diversity and Inclusion Learn how we promote diversity and build inclusive environments. Awards of Excellence Get to know this year's honorees. Overheard@Marriott Open in a different browser tab Follow the conversation. Our Values We are proud to be recognized worldwide for our enduring values, our spirit to serve, and our corporate commitment to creating better places to live and work. Core Values & Heritage Discover the values that drive our success. Corporate Responsibility Find out how sustainable practices enhance our business. Hot Shoppe: An Original Marriott Series Watch an animated series that illustrates Marriott's core values. Our Business Marriott International, Inc. (MAR) offers the advantages of a strong balance sheet, sound management and a record of industry leadership. Our business model, brands, senior leaders, and a deeply-ingrained service culture have firmly established Marriott as a leading performer. Hotel Development Open in a different browser tab Explore opportunities in more than 79 countries. Investors Open in a different browser tab See our recent performance, shareholder information and annual report. Partnerships Open in a different browser tab Get in touch with Marriott about brand integration, sponsorships and cause marketing.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[25],"job-types":[12],"class_list":{"0":"post-25453","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-free-state","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/25453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=25453"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=25453"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=25453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}