Job Description<\/p>\n
\tA vacancy exists for a Sales Executive\u00a0within the Kazang\u00a0–\u00a0Micro Merchant Division, in Nkandla – Kwa-Zulu-Natal.
\n\tThe role would require the Sales Executive to\u00a0acquire and educate for sales and service. drive digital migration, ensure activation, and cross-complementary products.<\/p>\n
Key Areas of Responsibilities will include:<\/p>\n
Customer<\/p>\n
\tTakes accountability in customer engagement to identify customer\u2019s needs.
\n\tUse the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
\n\tPerforms the regulatory checks for the customer, FICA, POPI and NCR
\n\tAid customers in account servicing and account origination.
\n\tHandles client serving like issuing of card, answering to client queries.
\n\tReferring matters outside the operational mandate to the team leader.<\/p>\n
People<\/p>\n
\tAdheres to principles of teamwork.
\n\tAllows to be led by the senior.<\/p>\n
Finance<\/p>\n
\tEnsure that revenue is generated by meeting the agreed sales target.
\n\tRetain customers by providing client service and resolving complaints and queries timeously.
\n\tPrevent account closures and operational losses by following laid down procedures on compliance.<\/p>\n
Process, Risk, Regulatory & Compliance<\/p>\n
\tComply with FAIS guidelines (Honesty and Integrity).
\n\tOperates within the code of conduct.
\n\tAdhere to Treat Customer fairly, FICA, POPI and NCR guidelines.
\n\tRefers any matters outside the laid down scoring to the team leader.
\n\tOperate within the stipulated Levels and Limits.
\n\tCollate information regarding systems, clients and process to aid an improvement of the overall client experience.<\/p>\n
Duties\u00a0Responsibilities<\/p>\n
\tLeads identified converted into successful sales.
\n\tEnsure activities support cost containment and reduction.
\n\tEducate customers on correct digital channels to maximize channel optimization.
\n\tConnect with our customers by living up to our brand promise of \u201cHIGH FIVE\u201d at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
\n\tMake sure ACTIVATION is PRIORITY on onboarding
\n\tAlways conduct themselves in an ethical manner.
\n\tAdhere to the TCF (Treating Customer fairly) principles in all that you do.
\n\tOptimize every customer interaction to migrate cash transactions and\/or convert customer to digital channels and self-service channels.
\n\tResolve all customer queries efficiently, and within agreed timelines.
\n\tAchievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
\n\tAlways comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
\n\tFulfilling transactions above the benchmark set and providing an exceptional customer experience.
\n\tDemonstrates behavior in support of the organizational values.
\n\tTakes accountability for own performance, personal and career development.
\n\tMaintain an ability to adapt to ever changing business and customer needs.
\n\tContribute to the overall effectiveness and success of the team.
\n\tImprove knowledge and competencies by completing role specific training.<\/p>\n
Key performance measure<\/p>\n
\tMeet stipulated target
\n\tService compliments and complaints
\n\tAdhere to Compliance requirements
\n\tOperational losses and attrition<\/p>\n
Qualifications<\/p>\n
\tMinimum Qualification: NQF 4 Qualification
\n\tPreferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
\n\tRegulatory Exam qualification
\n\tAn appropriate recognized business Diploma or Higher\u00a0\u00a0 Certificate at NQF level 6
\n\tMicrosoft office Computer Literate<\/p>\n
\u00a0Experience<\/p>\n
\tExperience: 1-2 years related experience
\n\tFAIS \u2013 Yes<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Kazang","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Kazang is one of Southern Africas leading providers of value added transaction services. It provides prepaid voice, mobile data and electricity through proprietary mobile vending terminals that handle thousands of micro-payments every minute. Other services include DSTV subscription payments and ... read moreRICA registration.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-25927","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/25927","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=25927"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=25927"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=25927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}