JOB DESCRIPTION<\/p>\n
\tA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.<\/p>\n
What will I be doing?
\nAs Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:<\/p>\n
\tAchieve positive outcomes from Guest queries in a timely and efficient manner
\n\tEnsure an efficient reception experience for Guests, including check in\/out, and complete audit procedures, as required
\n\tEnsure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
\n\tDemonstrate a high level of customer service at all times
\n\tAttend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
\n\tDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
\n\tMaximize room occupancy and use up-selling techniques to promote hotel services and facilities
\n\tUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
\n\tComply with hotel security, fire regulations and all health and safety legislation
\n\tAct in accordance with policies and procedures when working with front of house equipment and property management systems
\n\tFollow company brand standards
\n\tAssist other departments, as necessary<\/p>\n
What are we looking for?<\/p>\n
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<\/p>\n
\tPrevious experience in a customer-focused industry
\n\tPositive attitude and good communication skills
\n\tCommitment to delivering a high level of customer service
\n\tExcellent grooming standards
\n\tCalm, efficient, and organized with great attention to detail
\n\tAbility to multi-task while maintaining a positive attitude when working with a Guest
\n\tProfessional manner with an emphasis on hospitality and guest service
\n\tAbility to work on your own and as part of a team
\n\tCompetent level of IT proficiency<\/p>\n
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<\/p>\n
\tPrevious experience in cash handling
\n\tFront Office\/Concierge experience in the hotel, leisure, and\/or entertainment sectors
\n\tConflict resolution experience<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/.com","_company_name":"Hilton","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 19 world-class brands comprising more than 7,100 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hos... read morepitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 150 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on\u202fFacebook,\u202fTwitter,\u202fLinkedIn,\u202fInstagram\u202fand\u202fYouTube.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-25973","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/25973","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=25973"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=25973"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=25973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}