What you will do<\/p>\n
\tThe main purpose of the role is to ensure that all administration pertaining to workshop process is dealt with efficiently.\u00a0<\/p>\n
Reporting: This position reports the Service Manager.<\/p>\n
Job Objectives: \u00a0<\/p>\n
\tEnsure that Warranty and Maintenance claims are submitted timeously in accordance with the warranty\u00a0binder and maintenance procedures.\u00a0
\n\tEnsure zero rejection rate.\u00a0
\n\tEnsure parts are disposed of in accordance with directives and policies.\u00a0
\n\tEnsure that all parts in the claim store is clearly marked according to relevant procedures.\u00a0
\n\tEnsure the accuracy and back-up of all relevant documentation including but not limited to job cards e.g. photos, protocols, defect reports, sublet invoices etc.\u00a0
\n\tEnsure jobs are costed within VST parameters.\u00a0
\n\tMake sure all sublet invoices are loaded on job cards and forwarded to finance for payment.\u00a0
\n\tAll job cards must be signed off by the Line Manager.\u00a0<\/p>\n
Opening and processing of job cards for repairs, maintenance and servicing.\u00a0<\/p>\n
\tEnsure information on job card received from workshop include all relevant information e.g. registration number, chassis number, kilometre reading etc.
\n\tRecording service type, e.g. basic, annual etc.
\n\tRecord any other faults e.g. brake lights not working, vehicle overheating, etc.
\n\tTransferring all relevant information onto job card on computer.
\n\tCarry out credit checks.
\n\tEnsure that job card is allocated to correct account i.e. customer, warranty, maintenance contract.
\n\tEnsure that job cards are signed by Driver\/owner or relevant responsible person.\u00a0<\/p>\n
Outwork\/sublet orders.\u00a0<\/p>\n
\tEnsure that daily WIP controls are in place and that regular follow ups are done with workshop team leaders to ensure continuous flow of process.\u00a0
\n\tEnsure job card has been completed as required with all relevant information, i.e. date, work carried out, time started, time finished, total time worked, VST, cause of failure, etc.\u00a0
\n\tEnsure that owner or relevant person sign acceptance of work and\/or parts fitted.\u00a0
\n\tEnsure job is signed off by relevant Technician, the Team Leader and the Service Manager before closure.\u00a0<\/p>\n
Job Costing.<\/p>\n
\tEnter brief description of work done and any notes made by the Workshop Manager.
\n\tEnter parts used.
\n\tEnter labour according to VST codes.
\n\tEnter outwork.
\n\tIn case of breakdowns enter travelling time and call out fee.
\n\tEnter sundries and consumables.
\n\tPrint invoice and ensure it is handed to the Workshop Manager to sign off and ensure order numbers are in place.
\n\tHand over to administrative assistant.
\n\tUpon final confirmation of payment received issue gate pass to driver.\u00a0<\/p>\n
Qualification & Work Experience: \u00a0<\/p>\n
\tMatric \/ N3 or equivalent.
\n\tComputer Skills.
\n\tSAP\/GDS Fusion.
\n\tStrong administrative background.
\n\tMinimum of 4 years experience in a similar role.<\/p>\n
Key Competencies<\/p>\n
\tGood administrative ability.
\n\tAttention to detail.
\n\tWork well under pressure.
\n\tCustomer focused.
\n\tGood communication.
\n\tAdministration skills.
\n\tTake Initiative.
\n\tTeam player.
\n\tQuality orientated.
\n\tStock control (Warranty).
\n\tGood time management.
\n\tHonesty and Integrity.<\/p>\n
Apply via company website ( ) or<\/p>\n
jobs.volvogroup.com<\/p>\n
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