About the role<\/p>\n
\tAs a Clinical Sales & Applications Specialist for Diagnostic Systems (DS) in Southern Africa, you will be responsible for providing expert clinical and technical applications support for BD’s Diagnostic Solutions product portfolio for customers within the territories (Public and Private pathology laboratories, hospitals, universities). This role involves training, troubleshooting, and demonstrating the value of our solutions to customers, ultimately driving customer satisfaction and loyalty, and supporting sales initiatives across the region.<\/p>\n
Main responsibilities will include:<\/p>\n
\tDeliver clinical and technical applications training to customers on BD’s molecular, women\u2019s health and microbiology products, including instruments, reagents, and software.
\n\tAssist with the installation of new instruments and be a primary point of contact for applications customer inquiries
\n\tCollaborate with the Sales team during the pre- and post-sales processes, to conduct product demonstrations, presentations, and evaluations, highlighting the clinical benefits and value of BD’s DS solutions
\n\tDevelop and maintain strong working relationships with clinical stakeholders, key opinion leaders, laboratory personnel, and healthcare professionals, helping to build strong customer loyalty, while ensuring a consistent customer experience
\n\tCollect customer feedback and insights to contribute to product development\/improvement, and marketing strategies.
\n\tMaintain accurate records of customer interactions, training sessions, and technical support cases within the CRM system.
\n\tExtensive travel within Southern Africa is required to visit customer sites. After-hours customer engagements and stretch assignments may be required on an ad hoc basis.<\/p>\n
About you<\/p>\n
\tBachelor’s degree\/ diploma in Medical Technology, Medical Science, Biomedical Technology, or a related scientific field. A master\u2019s degree is a plus.
\n\tMinimum of 3-5 years of professional experience in a clinical diagnostic laboratory setting, with hands-on experience using diagnostic instrumentation and assays
\n\tStrong knowledge and expertise in the following – Microbiology (TB, blood stream infections, ID\/AST), Molecular Biology, Laboratory Management, Cytology (will be an advantage).
\n\tPrior experience as an Applications Specialist in the clinical diagnostics industry is highly preferred.
\n\tIn-depth knowledge of clinical laboratory workflows, laboratory operations, and healthcare systems.
\n\tExcellent communication, presentation, and interpersonal skills, with the ability to convey technical information and troubleshoot complex technical issues.
\n\tHighly self-motivated, proactive and action-orientated individual. Must be able to manage multiple priorities and work both independently with minimal supervision, and as part of a team.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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