Job Description
\nThe successful candidate for King Shaka International Airport will be reporting to the Supervisor Passenger Services, and will be responsible but not limited to the following:\u00a0<\/p>\n
\tProactively identifying, resolving, and escalating customer\u2019s needs as and when required.
\n\tAnnouncing flight information\u00a0
\n\tProvide support to relevant stakeholder to ensure achievement of objectives.
\n\tParticipate in customer care projects and initiatives as and when required.\u00a0
\n\tBuild, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals.\u00a0
\n\tCapture information for trending purposes.
\n\tIdentify and escalate any system related errors.\u00a0
\n\tEscalate repeated Operational non-compliance team performance meets required standards<\/p>\n
Technical Skills and Experience<\/p>\n
The following skills and experience are required:<\/p>\n
\tNational Senior Certificate (Grade 12 – NQF level 4) is essential.\u00a0
\n\t1-3 years operational experience within a business is recommended.<\/p>\n
Competencies<\/p>\n
\tBasic MS Office
\n\tAchiever
\n\tDiplomatic
\n\tConflict Management
\n\tPlanning and Organising
\n\tProblem solving
\n\tCommunication
\n\tAction orientated
\n\tKnowledge of Airport Operations<\/p>\n
Apply via company website ( http:\/\/www.airports.co.za ) or<\/p>\n
iaccgs.fa.ocs.oraclecloud.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/iaccgs.fa.ocs.oraclecloud.com","_company_name":"Airports Company South Africa","_company_website":"http:\/\/www.airports.co.za","_company_tagline":"Airports Company South Africa was formed in 1993 as a public company and, although majority owned by the South African Government, is legally and financially autonomous and operates under commercial law. Over the years, the company has transformed a fragmented, infrastructural parastatal into a focu... read moresed, customer driven, efficient and commercially successful business. The company manages a network of nine airports in South Africa, including the three main international gateways of O.R. Tambo International, Cape Town International and King Shaka International Airports. In 2012, the nine airports facilitated nearly 36 million passengers. Physical address: 24 Johnson Road The Maples Office Park Bedfordview, JHB","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-27128","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/27128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=27128"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=27128"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=27128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}