Purpose of the Job:<\/p>\n
\tThe focus of this position is producing high-quality, detailed work based on established standards, guidelines, and procedures. Precise, consistent work output is essential requiring patience and a willingness to handle and complete one task at a time. Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on-the-job experience. Consistent, error-free work based on defined regulations and standards are key measures of job performance success. This position is designed to develop a valued technical expert who can deliver quality work consistently.
\n\tReporting to the Team Leader, the Support Assistant will be responsible for producing high quality, detailed work based on established standards, guidelines and procedures within the prescribed SLA\u2019s.<\/p>\n
Minimum Requirements\u00a0\u00a0 \u00a0
\nFormal Qualifications:<\/p>\n
\tMatric (Grade 12).<\/p>\n
Experience and Knowledge:<\/p>\n
\tAt least 2 years of experience in the Financial Services or Life Assurance industry in an administrator role.
\n\tBasic knowledge of the Life Assurance or Financial Services industry.<\/p>\n
Computer Literacy:<\/p>\n
\tMS Office package, particularly, Internet, Outlook, and Excel.<\/p>\n
Interpersonal and Intrapersonal Skills:<\/p>\n
\tCareful.
\n\tHelpful.
\n\tConscientious.
\n\tConsistent.
\n\tResponsive.
\n\tClient service orientation
\n\tTarget-driven<\/p>\n
Duties and Responsibilities\u00a0\u00a0 \u00a0
\nMain duties and responsibilities:<\/p>\n
\tUpload and follow up on the following queries: premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims, etc.
\n\tCheck and capture applications:
\n\tWithin 4 hours of being received.
\n\tWith a 95% accuracy level.
\n\tSupport functions include performing daily routine procedures.
\n\tMonitor incompletes and service requests and communicate outstanding applications and Aftersales Service requests started.
\n\tCommunicate outstanding requirements after the request has been uploaded.
\n\tComplete an annual assessment on appropriate systems.
\n\tProvide administrative backing to the Life Specialists and directly to intermediaries.
\n\tProvide quotations and statements of benefits to intermediaries.
\n\tTake ownership of service level standards and ensure they are achieved consistently.
\n\tAssist the Life Specialists in organising broker workshops.<\/p>\n
Deadline:7th January,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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