The purpose of the Rental and Service Technician is to ensure efficiency in delivery, collection, repair, troubleshooting and preventative maintenance of Arjo supplier Rental and Capital equipment<\/p>\n
As the Rental & Service Technician you will be responsible for:<\/p>\n
Essential Duties and Responsibilities:<\/p>\n
Rental Technician<\/p>\n
\tEnsure delivery, installation, and collection of rental equipment within company SLA and 4-hour turnaround time.
\n\tPerform troubleshooting, fault-finding, and repairs on rental pumps and mattresses, including accurate completion of service job cards.
\n\tManage inventory of rental spares within the depot and conduct regular cycle counts and stock takes.
\n\tProvide installation training to end users.
\n\tMaintain adequate stock in the service vehicle to ensure efficient turnaround.
\n\tOperate and maintain the company vehicle in a lawful manner and in compliance with company policies.
\n\tBe available for 24-hour call on a rostered basis or as instructed.
\n\tHandle and clean products in accordance with company infection control policies.
\n\tAssist in the decontamination process for pumps and mattresses when required.
\n\tAdvise management on market trends and developments.
\n\tTake reasonable care for personal safety and that of others by reporting hazards, accidents, or incidents to the supervisor.
\n\tBuild and maintain strong relationships with customers in hospitals, aged care facilities, clinics, and similar environments.
\n\tPerform other relevant duties as requested.<\/p>\n
Service Technician<\/p>\n
\tService and repair Arjo equipment to full working capacity, including PAC and IPC systems.
\n\tPlan and execute all service backorders.
\n\tSchedule and attend service callouts promptly.
\n\tDeliver in-house and external product training as required.
\n\tComplete job cards for all service repairs, warranty work, and labour jobs.
\n\tConduct service assessments in hospitals or as requested by Regional Field Service Technicians.
\n\tCapture and maintain accurate data and records of assessments.
\n\tDiagnose and troubleshoot technical issues efficiently and within required timeframes.
\n\tPlan and execute country trips to outlying areas for assessments, repairs, and service-related queries.
\n\tMaintain high standards of service and technical support for all customers.
\n\tManage stock control effectively for planned repairs and services.
\n\tComplete warranty repairs and submit inspection reports to QRC.
\n\tCarry out field actions as directed by the Quality Team.
\n\tAssist with in-house service-related queries and requirements.
\n\tPerform disassembly and reassembly of products internally or externally as needed.
\n\tMaintain strong customer relationships through professional interaction.
\n\tPrepare and submit daily activity reports and forward planners.
\n\tCollaborate closely with Regional Field Service Technicians on regional plans, strategies, and execution.
\n\tKeep service tools in good working condition.
\n\tPerform all duties in compliance with ARJO SOP standards.<\/p>\n
Administrative Duties:<\/p>\n
\tComplete installation and cancellation documentation accurately.
\n\tPrepare and submit daily activity reports.
\n\tMaintain transaction logs for all assets, including bed days, contracts, serial numbers, service records, and contact details.
\n\tValidate and update assessment data reports and quotations.
\n\tSubmit weekly planners and update daily task reports with relevant outcomes and required actions.
\n\tEnsure timely submission of job cards, invoices, and delivery notes.
\n\tManage email communication for NCRs, delivery notes, and other related documentation.<\/p>\n
Quality System Duties and Responsibilities:<\/p>\n
\tBuild Quality into all aspects of their work by maintaining compliance to all quality requirements.
\n\tMaintain high level of compliance and adherence to all quality regulations<\/p>\n
Knowledge and Experience:<\/p>\n
\tGrade 12 or equivalent qualification.
\n\t1\u20132 years of relevant work experience.
\n\tPrevious technical service and repair experience.
\n\tValid driver\u2019s license with experience in driving and maintaining a company vehicle.
\n\tAbility to work independently and manage tasks effectively.
\n\tAvailability for standby duty after hours during weekdays and weekends.
\n\tStrong customer service orientation.
\n\tExcellent communication and collaboration skills.
\n\tProficiency in MS Office applications.<\/p>\n
Personal Qualities:<\/p>\n
\tEnergetic
\n\tTeam worker & player
\n\tExcellent time management skills
\n\tAdhere to policies and procedures
\n\tPunctual
\n\tWell spoken
\n\tWell presented<\/p>\n
Apply via company website ( ) or<\/p>\n
jobs.arjo.com<\/p>\n
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