&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. \u00a0Every single \u2018&Beyonder\u2019 makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose \u2018&Beyonders\u2019 very carefully \u2013 they are the strength and the future of this company.
\n\tPlease note that this role is responsible and assists with overseeing the Front Office, Safari Shop, Massages and Transfers business unit. This person will relieve the Front Office Manager when she is on leave.<\/p>\n
OUTPUTS:<\/p>\n
LODGE COMMUNICATION<\/p>\n
\tEnsure clear communication throughout the lodge from a Front Office Perspective\u00a0
\n\tPreparation of all details of daysheet ,assist with the coordinating of all movement and activities at the lodge
\n\tEnsure that all guest preparation, confirmations and check in registration forms are done
\n\tLooking ahead for the month ensuring all rooms are accurately and correctly allocated and all detail received from Bateleur House is recorded on the daysheet
\n\tEnsuring Receptionists are maintaining daysheet and assist when needed
\n\tCapturing guest feedback forms
\n\tChecking emails and communicate actions accordingly to relevant departments
\n\tClear and open communication with Bateleur House with regards to bookings that come through to the lodge
\n\tInternal communication via radio and WhatsApp groups
\n\tPlay a critical role with the management of the airstrip and FedAir flights<\/p>\n
GUEST SUPPORT<\/p>\n
\tHosting and welcoming agent site inspections when required
\n\tConfirm flight arrivals and road transfers details with Bateleur House
\n\tCommunicate all relevant information to Camp Managers, Hospitality Manager, Operations Manager and Lodge Manager
\n\tPrepare lodge operational daysheet from tourplan
\n\tAssist with updating occupancy forecasts
\n\tAssist with updating all lodge, guest and driver accommodation lists
\n\tMaintaining accurate filing
\n\tAssisting with Check-ins when needed
\n\tAssist with checkouts and guest bills
\n\tHost guests as per the hosting roster<\/p>\n
LODGE SUPPORT<\/p>\n
\tAssist with the management of weekly banking with the finance team ensuring it is balanced and accurate
\n\tDuty to investigate and follow up any occurrence or suspected occurrences where the company has or may suffer losses. Equally duty to flag any feedback to Camp Managers or Lodge Managers about Guest Feedback related issues.
\n\tAssist with ensure monthly financial reports are updated and sent through to the relevant departments
\n\tBalance Massage treatment reports
\n\tAssist with the planning and implementation of Staff Rosters for Transfers, Safari Shop, Massage Therapists & Receptionists
\n\tAnalysing the revenue and costs to ensure maximum profit and maintaining all reports relating to the transfer & massage business units
\n\tAssist and facilitate training with receptionists and front of house team on daysheet and PANstrat
\n\tEnsure PAN remains up to date and clear any outstanding bills
\n\tFollow up and ensure all Landing Fees for Airstrip is actioned
\n\tEnsure stationery requirements are fulfilled
\n\tStaff leave planning and sign offs in the Front Office Manager\u2019 absence.<\/p>\n
TRANSFER BUSINESS<\/p>\n
\tAllocate all transfers booked with us
\n\tIf needed, communicate with preferred suppliers should we need to outsource services
\n\tKeep track of all the vehicle licenses and facilitate renewal when needed
\n\tKeep track of all charges made at Bateleur House on the revenue pre-list spreadsheet
\n\tAssist with Johannesburg logistic schedule
\n\tEffective communication with the Drivers
\n\tArrange last minute bookings when guests request transfers in-house
\n\tControl permit book and logbook for Enkulu Gate<\/p>\n
SKILLS REQUIRED:<\/p>\n
\tExcellent Communication skills – with guests and fellow staff members
\n\tAbility to maintain a positive attitude even when encountering negative circumstances or challenging environments
\n\tExcellent English \u2013 spoken, understanding and written
\n\tAttention to detail, accuracy, meticulous, precise
\n\tExcellent computer skills \u2013 especially word, outlook and excel
\n\tNeed to work well under pressure
\n\tPatience is a must
\n\tGood organisational ability
\n\tHonest, have good integrity, proactive and driven person
\n\tLeadership Skills is essential
\n\tTeamwork\/collaboration
\n\tFast Decision-making skills with a natural responsible attitude
\n\tBasic Financial and business skills<\/p>\n
KNOWLEDGE REQUIRED:<\/p>\n
\tHospitality and the lodge industry
\n\tKnowledge of surrounding areas and communities
\n\tandBeyond Knowledge
\n\tPANstrat Knowledge<\/p>\n
PREVIOUS WORK EXPERIENCE REQUIRED:<\/p>\n
\tExperience in a 5 or 4 star Lodge
\n\t2 years working experience in a front office role essential
\n\tAssistant Management or management in Front office is advantageous<\/p>\n
Deadline:20th February,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.andBeyond.com\/ ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"andBeyond","_company_website":"http:\/\/www.andBeyond.com\/","_company_tagline":"&Beyond is one of the world\u2019s leading luxury experiential travel companies, designing personalised high-end tours in 15 countries in Africa, five in Asia and four in South America. The company also owns and operates 29 extraordinary safari lodges and camps, as well as set-departure expeditions... read more, throughout Africa; which positively impact more than 9 million acres of wildlife land. Established in 1991, &Beyond takes exceptional care of its guests in order to make a difference; its commitment to sustainable responsible travel, conservation and community empowerment has been globally recognised with multiple awards over the years. We offer warm local hospitality and sublime natural luxury that combine with interpretive natural experiences led by highly-skilled guides and rangers. With a brand that is globally recognised and respected, &Beyond is a leader in conservation, sustainability and the delivery of extraordinary guest experiences. At &Beyond, warm local hospitality and sublime natural luxury combine with an interpretive natural experiences led by highly-skilled guides and rangers. Conservation wins Beginning with the company\u2019s groundbreaking conservation achievements during the restocking of Phinda Private Game Reserve, &Beyond has continued to take part in a number of conservation successes. Its approach to the creation of this reserve, from the underlying conservation issues to its interaction with the community, would prove to be the foundation on which all &Beyond\u2019s subsequent projects were to be built. Since then the company has embarked on a variety of pioneering conservation initiatives, both in Africa and beyond. Some of its most comprehensive conservation victories are described below. Gaur translocation in India &Beyond was at the forefront of the ground-breaking mass translocation of 19 gaur (Indian bison) at Bandhavgarh National Park in India, the first successful reversal of a local extinction by means of the mass translocation of wild animals in the country. A decade of leopard research The MunYaWana Leopard Project, a collaboration between &Beyond and Panthera, a USA-based philanthropic association focused on the conservation of the world\u2019s 37 species of wild cats was conducted at &Beyond Phinda Private Game Reserve, resulting in regulations for sustainable leopard trophy hunting and a stricter system of permits for the control of problem animals. Mnemba Island Marine Conservation Area In 2005, &Beyond worked with the Zanzibar Department of Fisheries and members of local Zanzibari fishing communities to form the Mnemba Island Marine Conservation Area (MIMCA). Green turtle monitoring project Staff at &Beyond Mnemba Island are involved in a regional tagging programme that monitors the movements of the globally endangered green turtles. Ader\u2019s duiker and suni Breeding projects for the rare Ader\u2019s duiker and endangered suni are being run at &Beyond Mnemba Island, with the population of Ader\u2019s duiker tripling in eight years and more than 250 suni relocated off the island. Rhinos Without Border In 2011 &Beyond embarked on the first ever private game reserve donation of rhino to another country, when we translocated six white rhino from &Beyond Phinda Private Game Reserve in South Africa to Botswana\u2019s Okavango Delta. In partnership with Great Plains Conservation, the company is now preparing to translocate up to a further hundred rhino to the country in an initiative designed to help counter the scourge of poaching and preserve this African icon for future generations. 164 Katherine Street, Pin Mill Farm Block F Sandown, Johannesburg, 2010 South Africa","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[26],"job-types":[12],"class_list":{"0":"post-28851","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-mpumalanga","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/28851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=28851"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=28851"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=28851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}