Job Description<\/p>\n
\tThe Third Line IT Technician plays a critical role in server administration, network monitoring and advanced troubleshooting and is at the heart of keeping our digital ecosystem secure, scalable and at the forefront of transformation.<\/p>\n
Key Responsibilities<\/p>\n
Server & Cloud Administration<\/p>\n
\tManage, configure, and maintain Windows Server, Azure AD, and Microsoft 365 services.
\n\tImplement and monitor patch management policies across servers and endpoints.
\n\tEnsure high availability, uptime, and disaster recovery readiness.<\/p>\n
Network & Security Management<\/p>\n
\tConfigure and manage firewalls, switches, and network security appliances.
\n\tMaintain and enforce group policies and endpoint security controls.
\n\tOversee antivirus, threat detection, and response platforms.<\/p>\n
RMM & Monitoring<\/p>\n
\tManage Remote Monitoring and Management (RMM) tools for proactive detection and resolution.
\n\tProduce regular health, performance, and compliance reports for infrastructure and endpoints.
\n\tOptimise alerting and escalation processes for faster resolution.<\/p>\n
Advanced Troubleshooting & Escalation<\/p>\n
\tServe as escalation point for 1st and 2nd line teams on complex technical issues.
\n\tLead root-cause analysis and remediation of recurring infrastructure problems.<\/p>\n
Documentation & Compliance<\/p>\n
\tMaintain detailed records of system configurations, patch logs, and network diagrams.
\n\tEnsure adherence to IT governance, POPIA, PCI-DSS, and internal ICT security standards.<\/p>\n
Projects & Continuous Improvement<\/p>\n
\tSupport IT infrastructure projects, upgrades, and migrations.
\n\tRecommend and implement new technologies to enhance efficiency, security, and scalability.
\n\tCollaborate with IT leadership to standardise best practices across stores and head office.<\/p>\n
Requirements :\u00a0<\/p>\n
\tDegree\/diploma in Computer Science, IT, or related field.
\n\tMinimum 4\u20135 years of experience in 3rd line\/server administration.
\n\tStrong knowledge of Microsoft Azure, Active Directory, and M365 ecosystem.
\n\tProven expertise with firewalls, switches, VPNs, and RMM tools.
\n\t5Experience with enterprise patching, GPO management, and endpoint security.
\n\tFamiliarity with IT service management (ticketing, SLA adherence, documentation).
\n\tValid driver\u2019s license and travel to sites on occasion.\u00a0<\/p>\n
Closing Date\u00a019 February 2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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