WHAT WILL YOU DO?<\/p>\n
\tThe successful candidate will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.<\/p>\n
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?<\/p>\n
\tReceiving instruction from Claims Service Consultant (appraisal notes & docs).
\n\tChecking completion and correctness of document and policy conditions.
\n\tPlanning routes for claims, make arrangements and contact client.
\n\tIdentifying what is required and outstanding from client.
\n\tDeciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
\n\tAssessing risk to provide recommendations to underwriting.
\n\tAppointing specialist resources if required.
\n\tInteracting with the police, weather bureau etc. to assess merit.
\n\tComparing information collected to the policy requirements and claim details presented.
\n\tDetermining equivalent replacement and determine risk.
\n\tDeciding and negotiating on replacement\/cash\/claims card.
\n\tAuthorizing repairs\/cash settlement.
\n\tWriting Claims Report and updating the central claims file.
\n\tHandle and resolve clients\/brokers complaints in a timely and fair manner.
\n\tManaging relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and
\n\tEnsuring effective and continuous communication with all stakeholders.<\/p>\n
QUALIFICATIONS AND EXPERIENCE<\/p>\n
\tMatric (Grade 12) with Mathematics
\n\tShort-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
\n\tCertified Fraud Examiner qualification advantageous
\n\tFive (5) years’ or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous
\n\tOR
\n\tSeven (7) or more years’ relevant claims assessment experience (non-motor) (full spectrum)<\/p>\n
KNOWLEDGE AND SKILLS<\/p>\n
\tAll relevant product training completed
\n\tFamiliar with IM external systems
\n\tMust have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment
\n\tAbility to do investigations on buildings, its contents and fire<\/p>\n
PERSONAL ATTRIBUTES<\/p>\n
\tAnalytical thinking
\n\tInformation seeking
\n\tDirectiveness
\n\tInitiative
\n\tFlexibility
\n\tCustomer Service Orientation<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/www.santam.co.za ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Santam Insurance","_company_website":"http:\/\/www.santam.co.za","_company_tagline":"Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. S... read moreantam is a subsidiary of Sanlam Limited and has been listed on the Johannesburg Stock Exchange (JSE) since 1964. 1 Sportica Crescent Tyger Valley Bellville, 7530","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-29787","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/29787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=29787"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=29787"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=29787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}