Duties and Responsibilities<\/p>\n
\tEffectively manage the credit control department within the region
\n\tEffectively manage and oversee the allocated debtor\u2019s book
\n\tEnsure that work is evenly distributed to the Credit Control and Client Services departments
\n\tSupervise, guide and provide direction to the Credit Control and Client Services Teams
\n\tConduct Performance management, coaching and training of the Credit Control and Client Service departments
\n\tTo effectively implement the credit control policy at regional level and ensure full compliance
\n\tEnsure that collections targets are achieved through telephone debt collection
\n\tLiaise with the Regional Secretary, Manager\u00a0Credit Control and Regional Chief Agent , Returns department and the Legal department as required
\n\tEffectively execute instructions from the Regional Secretary\u00a0
\n\tProvide Feedback to Regional Secretary on the status of the outstanding of collections
\n\tEnsure that the region always offer excellent customer service
\n\tEnsure all provident fund claims captured and submitted to MIFA are complete and are submitted timeously
\n\tFollow up and resolve outstanding documentation and other issues preventing claims from being ready to process are followed up and resolved timeously
\n\tEnsure that escalated queries are resolved timeously
\n\tEffect employer registration and change of status on the MIBCO system
\n\tCompile and submit monthly reporting to the Regional Secretary<\/p>\n
Knowledge \/ Experience \/ Skills \/ Abilities<\/p>\n
\tMinimum 3 – 5 years of credit control knowledge and experience with at least 2 years\u2019 experience at a supervisory level
\n\tAbove average verbal and written communication and listening skills
\n\tAbility to withstand pressure and provide the clients\/customers with above average services
\n\tMust at all times be diplomatic and assertive with customers\/clients
\n\tAbility to overcome obstacles and meet targets and deadlines, thereby producing the specified results
\n\tAbility to work independently and use initiative along with problem solving abilities
\n\tAbility to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
\n\tMust be a good team player and achieve objectives as set out by the Manager
\n\tMust be meticulous in carrying out tasks\/instructions etc
\n\tMust have good interpersonal and decision making skills
\n\tMust have good analytical skills with attention to detail
\n\tStrong negotiation and report writing skills
\n\tExperience and knowledge of the MIBCO Main Agreement and Monthly Returns is an advantage
\n\tStrong administration experience
\n\tPeople management experience in all aspects
\n\tCustomer orientated behavior
\n\tDebt collecting experience is essential<\/p>\n
Requirements<\/p>\n
Qualifications<\/p>\n
\tAn appropriate Grade 12 certificate and\/or equivalent academic qualification\u00a0
\n\tRecognized Finance \/ Debt Collection \/ Credit Control related qualification
\n\tComputer literacy \u2013 Microsoft Excel, Word & E-mail is essential
\n\tKnowledge of Financial\/credit control systems required
\n\tValid driver\u2019s license will be an advantage<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( ) or<\/p>\n
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