Main Job Purpose<\/p>\n
\tTo manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance with corporate identity, operating standards, and business processes and procedures. To ensure that all internal sales are processed and that the correct money is collected.<\/p>\n
Main Objectives<\/p>\n
\tManage and follow up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Nett Promoter Scores (NPS) targets are achieved, contributing to the growth of the business.
\n\tHandle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
\n\tEnsure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are followed, giving customers the ultimate low-effort experience.
\n\tUtilise the scheduling system in the Service Centre to maximise the productivity of Fitters, ensuring targeted jobs per fit per day are achieved, the Fitment Centre runs at full capacity, and customer expectations are managed.
\n\tAccurately order stock according to work schedules, following the buy-out procedures to avoid delays in rendering services to customers and maintain the highest possible standard.
\n\tAdhere and comply with any other reasonable work requests from PG Glass Management.<\/p>\n
Critical Job Requirements
\nQualification(s)<\/p>\n
\tMatric<\/p>\n
Knowledge<\/p>\n
\tComputer Literacy
\n\tExcellent Telephonic Skills
\n\tExcellent Interpersonal Skills
\n\tExcellent Customer Service<\/p>\n
Skills<\/p>\n
\tMicrosoft Office (especially Outlook and Excel)
\n\tIdentify and solve problems
\n\tInterpersonal communication (handling and interacting with customers, staff, colleagues, franchisees, and suppliers)
\n\tAnalyse and improve service delivery methods
\n\tStrong telephonic communication<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"PG Group","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"PG is the name for glass in Southern Africa. Established in Cape Town in 1897, the group produces, distributes and installs automotive glass, building glass, aluminium frames and window film solutions. The PG Group is a significant worldwide player. The PG Group is committed to investing in South... read more Africa and people. All companies in the group participate actively in social responsibility programmes. PG Group has also taken the lead in furthering black economic empowerment in the glass industry. And our Operations comply with the highest international safety, quality and environmental standards.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[21],"job-types":[12],"class_list":{"0":"post-30741","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-north-west","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/30741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=30741"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=30741"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=30741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}