Job Description<\/p>\n
\tAt Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Regional Manager: Gauteng South to join our dynamic team of #Unstoppables.<\/p>\n
Purpose of the Job:<\/p>\n
\tTranslate and execute the divisional strategy and business plan for growth and performance of all Sales Channels in the division ensuring alignment and consistency with corporate strategy and products and services offerings
\n\tTo direct and take responsibility of the development of new business for the organisation to ensure growth and progress therefore boosting the profits and efficiency of the division
\n\tTo manage, direct and take responsibility for the division by implementation of the defined business plan, route to market strategies for growth and performance, ensuring alignment with the Commercial and Retail Operations, Marketing, Corporate Strategy, Products and Service offerings
\n\tAccountable for the achievement of sales revenue and acquisition targets on a consistent basis and in line with defined sales budgets for the division
\n\tEnsure achievement of sales revenue and acquisition targets on a consistent basis in line with defined budgets and the setting of channel and divisional specific KPIs and performance targets
\n\tTo ensure the division is effectively self-sufficient in order to reach overall business objective performance targets
\n\tEstablish, develop and manage new business opportunities and relationships in new areas including current sales channels but not limited to Retail Channels, Government, SME, Corporate and Main Market while ensuring alignment with corporate strategy and growth objectives
\n\tLead implementation programmes and initiatives to deliver continuous improvements in the end-to-end customer experience to increase customer loyalty, advocacy and life-time values ensuring timely resolution of customer issues within SLAs and customer expectations and a consistent customer experience across all touch points
\n\tLead and oversee new and current marketing activities for improving acquisition, driving cross and up-sell opportunities and improving retention
\n\tLead and oversee the field marketing activities in the division and areas ensuring performance, increased visibility and equity of the Cell C brand, improved reporting, improved relationships with all stakeholders leading to increased growth in the target markets<\/p>\n
Main Responsibilities:<\/p>\n
Functional Leadership<\/p>\n
\tDevelop functional business plan for the division from Corporate Strategy and the Business Objectives
\n\tTo lead and execute activities of various functional areas within the division having overall responsibility of implementing and maintaining policies and procedures within the divisional operations
\n\tProvide leadership that supports successful execution of the corporate strategy across the division
\n\tExecute strategic planning and operational activities to ensure to meet the agreed SLA\u2019s and OLA\u2019s with Business and Cell C
\n\tMaintain alignment and communication with all other divisions
\n\tLead the division in delivering significant projects that are key to the operational plan of the company<\/p>\n
Strategy and Operations<\/p>\n
\tManage the sales teams and subordinates and marketing budget which includes supplier\/trade partner sponsorships
\n\tProvide significant input around divisional specific customer and channel partner requirements to help define the wider marketing campaign strategy and plans
\n\tUnderstand divisional specific requirements e.g. demographic, household income, trade focus, holidays etc. in order to effectively provide intelligence on divisional preferences and execute divisional channel marketing
\n\tWork closely with the sales channels to support specific sales campaigns, or initiatives to drive customer acquisition\/retention by executing divisional specific channel marketing activities (e.g. promotional stands, events, divisional sponsorships etc.) which are in line with a wider marketing campaign strategy
\n\tWork closely with Channel, Sales and Retail Operations to ensure alignment between divisional channel marketing activities with the roll out of associated marketing collaterals and point of sale material in store
\n\tEnsure alignment with channel partner\u2019s operational and promotional cycle in order to plan the roll-out of divisional channel marketing<\/p>\n
Sales and Marketing Leadership<\/p>\n
\tTranslate and execute the divisional sales and marketing strategy in support of the overall commercial growth strategy to achieve the sales revenue target
\n\tProvide strategic sales and marketing implementation strategies through acquisition of profitable customers in the relevant target channels and developing strategic channel partnerships
\n\tEnsure achievement of divisional sales revenue and acquisition targets on a consistent basis and in line with the national Sales strategy
\n\tUnderstand the divisional SME\/Corporate\/Government markets and oversee the development of new business opportunities, including new accounts and new partners while ensuring alignment with the overall strategy
\n\tGrow and establish the SME\/Corporate\/ Government segment function, growing the customer base execution of account management and tailored business solutions for the segment<\/p>\n
Marketing<\/p>\n
\tProvide significant input around divisional specific customer and channel partner requirements to help define the wider marketing campaign strategy and plans
\n\tEnsure new store launch plans are in line with best practice retail strategies to gain market share from the onset
\n\tUnderstand divisional specific requirements e.g. demographic, household income, trade focus, holidays etc. in order to effectively provide intelligence on divisional preferences and execute divisional channel marketing
\n\tWork closely with all sales channels to support specific sales campaigns, or initiatives to drive customer acquisition\/retention by executing divisional specific channel marketing activities (e.g. promotional stands, events, divisional sponsorships etc.) which are in line with a wider marketing campaign strategy
\n\tDefine and execute divisional activities aimed at customer growth in line with overall Marketing campaigns
\n\tControl the divisional Sales and Marketing budget, including any supplier\/trade partner sponsorships
\n\tManage the divisional brand presence and events calendar
\n\tActively represent Cell C at trade shows and events to identify new business opportunities
\n\tLead the development of industry focus to establish Cell C as a preferred service provider<\/p>\n
\u00a0Channel Management and Field Marketing<\/p>\n
\tManage the relationship with the Head Offices of Channel Partners located in the division in conjunction with Key Account Managers and Channel Heads
\n\tManage the relationships and performance management of the sales channels and key accounts, implementing a consistent scorecard, KPI monitoring sales\/service targets and providing training support where required
\n\tManage the field management contract by the SLA in the division to compliment the divisions performance and meet KPIs
\n\tWork closely with Channel, Sales and Retail Operations to ensure alignment between divisional channel marketing activities with the roll out of associated marketing collaterals and point of sale material in store<\/p>\n
General Business Leadership<\/p>\n
\tManage sales teams within the division to boost sales campaigns via divisional channel marketing and trade activations
\n\tDrive sales within division to achieve intense market penetration
\n\tIdentify, develop and direct the sales and marketing implementation for solutions for divisional specific activities
\n\tLead and develop sales by actively exploring and analysing potential new market opportunities
\n\tResponsible to maintain a high level of effective relationships with customers by nurturing relations
\n\tResponsible for providing decision support, providing insight into the performance of the division, monitoring and controlling spend and reporting financial and operational results<\/p>\n
Lead Operational risk, Compliance and Asset Management<\/p>\n
\tLead, direct and take responsibility for the Business Support activities within the division including finance, administration, facilities, logistics, quality and risk as well as security
\n\tEnsure that adequate controls are in place as per best practice risk and compliance from an enterprise risk framework perspective throughout all the channels (1st, 2nd and 3rd line of defence)
\n\tEducate teams and subordinates by establishing rapport in the areas of new business development, territory management, emerging products, multi-product sales, profitability, improved presentation strategies, competitive strategies, proper use and level of sales support, management of expenses, business\/financial issues and company reputational axis
\n\tPerform a central leadership communication role between Commercial, Operations and the divisions to escalate, and resolve business decisions needed to improve business performance and minimise risk and improving compliance
\n\tMaintain a high standard of compliance, effectiveness and efficiency
\n\tAdopt a zero tolerance to risk
\n\tCreate a culture of ownership which embraces minimal shrinkage and no cash losses
\n\tMaintain, control and account for all the company assets including and not limited to organizations vehicles, cash, stock employees etc
\n\tEnsure an effective and adequate stock turn, limit aged and redundant stock<\/p>\n
Health and Safety Management<\/p>\n
\tEnforce Health and Safety training and procedures
\n\tManage and ensure compliance to environmental requirements
\n\tAct as16.2 according to the Health and Safety Act
\n\tManage divisional conformance to Cell C quality standards
\n\tImplement Cell C quality standards
\n\tResponsible for ensuring proper use of company equipment
\n\tManage, identify and minimize Cell C\u2019s exposure to operational risk within the divisional<\/p>\n
Customer Care and Experience \u2013 through a customer centric environment<\/p>\n
\tIn conjunction with Customer Experience, develop a world-class customer centric experience conducive to implement within the area, taking into consideration the LSM, geographic, language and requirements of the customer
\n\tIn conjunction with Customer Experience Division develop and drive the Cell C Customer Experience journey
\n\tManage and drive all customer experience platforms with the area\u2019s responsibility
\n\tEnsure timely resolution of divisional customer issues within SLAs and customer expectations
\n\tEnsure consistent customer experience across all touch points
\n\tEnsure the effective operational management of the Walk-in Centre\u2019s
\n\tDrive the Customer Centric Experience performance within the store to ensure first world customer care experience
\n\tEnsure the divisional Sales Managers and Area Managers adapt the Customer Centric Experience mindset and therefore lives and delivers this experience daily within their stores
\n\tDrive all subordinates to resolve all customer queries before SLA expectations
\n\tBuild a culture of ownership to resolve all customer queries
\n\tEnsure consistent customer experience across all touch point
\n\tCreate and maintain productive relationships with internal and external clients by providing advice and assistance
\n\tCreate understanding of the \u2018real\u2019 versus \u2018perceived\u2019 need through experience and expertise while complying with company policies, legislation and regulations
\n\tKeep the clients informed about progress through written communication, telephone communications and\/or face to face meetings
\n\tAlways build a positive image by exceeding client expectations
\n\tTreat internal and external customers fairly at all times<\/p>\n
Forecast, Cost, Budget Control and Profit<\/p>\n
\tAssist the Executive with the forecast of future OPEX and CAPEX expenses for the division
\n\tManage the yearly OPEX and CAPEX for the division
\n\tPrepare, control and administer the yearly budgets for the Operations department
\n\tDevelop and implement policies to achieve savings
\n\tManage cost tracking and variation reports
\n\tApprove expenditure for the department
\n\tMaximise cost efficiencies across the business unit\u2019s function
\n\tEvaluate operating model design and delivery
\n\tEvaluate sales and distribution channels
\n\tEvaluate and develop expansion strategies to improve profitability
\n\tScale down unprofitable operations
\n\tEnable current and future drivers of retail banking profitability
\n\tDrive branch profitability
\n\tMake recommendations for budget-affecting change requests
\n\tApprove expenditure for the department
\n\tMonitor cost tracking, reconciliation and variation reports
\n\tEnsure budget cost saving practices and propose recommendations for budget-affecting change requests
\n\tOversee OPEX costs from vendors and suppliers
\n\tInform Management timeously of potential over-spend
\n\tAchieve target budget<\/p>\n
Staff Management<\/p>\n
\tRecruit employees; assign and direct work, oversee their development, identify training needs and maintain staff competence
\n\tLead, manage and recruit senior employees; assign and direct work, oversee their development, identify training needs and maintain staff competence
\n\tConduct performance appraisals
\n\tEstablish and evaluate Key Performance Indicators
\n\tEstablish, evaluate and guide the department\u2019s Employee Performance Management programme
\n\tDevelop and maintain a comprehensive set of KPIs and\/or SLAs against customer acquisition, revenue, cost per sale etc
\n\tProvide an advisory, support and mentorship function
\n\tInitiate the appropriate Labour Relation action required within section
\n\tUphold HR policies and procedures
\n\tPerform any other related duties as requested by Management<\/p>\n
Minimum Qualification<\/p>\n
\tBachelor of Commerce – Sales & Marketing, Business Management, Operations, Business Innovation or a National Higher Diploma in Sales \/ Marketing<\/p>\n
Experience<\/p>\n
\t10 + years\u2019 experience in General Management \u2013 from a commercial perspective, running successful sales generating revenue and from a technical perspective
\n\t5 + years of Senior Leadership \/ Management experience
\n\tTelecommunication \/ Customer Services
\n\tThorough understanding of strategic business impact of key business
\n\tProject management skills to execute multiple Operational projects
\n\tProven track record of generating and improving revenue
\n\tExperience of commercial policies and processes and the ability to align them operationally within the division
\n\tExperience in developing Business Cases using, financial modelling and feasibility studies<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
cellc.simplify.hr<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/cellc.simplify.hr","_company_name":"Cell C","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"At Cell C, we know that because change is inevitable, growth is up to us. While some see change as taking a step back, we see it as a chance to take two steps forward. We believe in embracing change, willing it and being it. That is why since 1999, Cell C Limited has been a proudly South African Lev... read moreel 2 BBBEE customer-first mobile operator that promotes digital inclusion to enhance lives. As an enabler committed to bridging the digital divide in South Africa and ensuring that everyone enjoys the benefits of a modern connected world, we strive to give you world-class products and services to help you change your world. In 2020, we ranked the 19th Most Valuable South African brand in the BrandZ analysis, and as a testament to our focus on service excellence, we have won the 2018\/2019 Ask Afrika Orange Index Award. We are committed to playing our part in transforming our society through education, gender empowerment, and digital inclusion initiatives. Our commitment to gender empowerment through our flagship programme Take A Girl Child To Work Day\u00ae has netted three Standard Bank Top Women Awards.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-30860","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/30860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=30860"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=30860"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=30860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}