About the Division<\/p>\n
\tDeloitte\u2019s Salesforce practice is seeking an experienced and dynamic\u00a0Sales and Service Lead\u00a0to join our Customer \u2013 Sales and Service team. As a key member of our leadership team, you will take ownership of end-to-end client engagements, driving the design and delivery of Salesforce-enabled transformation projects across Financial Services, Retail or Telecommunications sectors.
\n\tYou will be responsible for managing multidisciplinary teams, ensuring the highest quality delivery, and exceeding client expectations. In addition to solution delivery, you will play a pivotal role in identifying and developing growth opportunities within our clients, helping to shape the future of our Salesforce practice.<\/p>\n
Job Description<\/p>\n
Client Engagement and Delivery<\/p>\n
\tLead end-to-end Salesforce transformation projects, ensuring delivery of high-quality, innovative solutions that meet client objectives and leverage AI technologies to drive speed and impact.
\n\tServe as a trusted advisor to senior stakeholders, building and maintaining strong client relationships, and helping clients understand how AI and Salesforce can transform their business.
\n\tOversee all phases of project delivery, including scoping, design, build, testing, deployment, and post-implementation support, with a focus on integrating AI-driven capabilities where appropriate.
\n\tChampion Agile delivery principles, facilitating effective sprint planning, backlog prioritisation, and continuous improvement, while exploring opportunities to accelerate delivery through AI tools and automation.<\/p>\n
Team Leadership and Development<\/p>\n
\tManage, mentor, and develop multidisciplinary teams, fostering a collaborative culture that encourages experimentation and adoption of AI technologies.
\n\tOversee resource planning, performance management, and professional growth of team members, supporting upskilling in AI, automation, and Salesforce advancements.
\n\tPromote knowledge sharing and support the development of Salesforce and AI expertise within the team.<\/p>\n
Business Development<\/p>\n
\tIdentify and pursue growth opportunities within existing and new client accounts.
\n\tSupport business development activities, including proposal writing, client presentations, and solution design.
\n\tContribute to Deloitte\u2019s go-to-market strategies and help expand the practice\u2019s footprint in target industries.<\/p>\n
Strategic and Technical Expertise<\/p>\n
\tProvide deep industry insights (Financial Services, Retail, or Telecommunications) to shape client solutions and strategic direction, integrating AI to create competitive advantage.
\n\tOversee the design of scalable, effective Salesforce solutions, ensuring alignment with client needs, platform best practices, and opportunities for AI-driven innovation.
\n\tStay abreast of Salesforce innovations, AI advancements, and industry trends, contributing to Deloitte\u2019s thought leadership and service offerings.
\n\tManage engagement financials, risk, and quality assurance throughout the project lifecycle, leveraging AI technologies to optimise processes and deliver measurable results.<\/p>\n
Qualifications<\/p>\n
Minimum Experience and Qualifications Required<\/p>\n
\t7+ years of consulting experience in Tiers 1 consultancy, with at least 2 years in delivering digital transformation engagements.
\n\tBachelor\u2019s degree or equivalent; advanced degree preferred.
\n\tSalesforce certifications (e.g., Admin, Sales Cloud, Service Cloud, Experience Cloud) preferred, Agile certification desirable.
\n\tDemonstrable experience in understanding industry trends and challenges in Financial Services, Retail, or Telecommunications.
\n\tProven track record of successfully delivering complex technology projects with measurable benefits.
\n\tStrong people management skills, with experience leading and developing high-performing teams.
\n\tExperience identifying, shaping, and closing new business opportunities.
\n\tExcellent stakeholder management, facilitation, and presentation skills, including experience working with senior client executives.<\/p>\n
Additional Information<\/p>\n
\tNote: The list of tasks \/ duties and responsibilities contained in this document is not necessarily exhaustive. \u00a0Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
\n\tBe careful of Recruitment Scams:\u00a0Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.<\/p>\n
To help you look out for potential recruitment scams, here are some Red Flags:<\/p>\n
\tUpfront Payment Requests:\u00a0Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
\n\tRequests for Personal Information:\u00a0Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent\u2019s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
\n\tUnprofessional Communication:\u00a0Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.<\/p>\n
Apply via company website ( https:\/\/www2.deloitte.com\/za\/en.html ) or<\/p>\n
jobs.smartrecruiters.com<\/p>\n
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