Core Responsibilities:<\/p>\n
Business Requirements & Solution Design:<\/p>\n
\tRequirements Gathering: Collaborate with stakeholders across Sales, Operations, and other business unit customer service teams to deeply understand their functional needs.
\n\tProcess Analysis: Analyse complex business processes and datasets to identify trends or inefficiencies that can be improved through Salesforce optimisation.
\n\tFunctional Specification: Translate high-level business needs into structured project scopes, solution designs, and detailed delivery plans.
\n\tProcess Automation: Proactively identify and design automation opportunities within Salesforce to reduce manual tasks and enhance operational efficiency.<\/p>\n
Salesforce Configuration & Functional Oversight<\/p>\n
\tSystem Customisation: Oversee the configuration of Salesforce (including custom objects, fields, and validation rules) to ensure the platform evolves with business requirements.
\n\tUser Experience: Manage user roles, profiles, and security settings while ensuring the system remains intuitive for all business units.
\n\tSystem Evolution: Stay current with Salesforce releases, testing and implementing new features that provide value to the business.<\/p>\n
Project & Change Management<\/p>\n
\tProject Leadership: Lead Salesforce enhancement projects from initial discovery through to final deployment.
\n\tStakeholder Coordination: Act as the primary liaison between IT, the business unit teams, and service providers to manage dependencies and timelines.
\n\tUAT & Quality Assurance: Support and coordinate User Acceptance Testing (UAT) cycles, ensuring solutions meet the defined business criteria before sign-off.
\n\tDocumentation: Maintain comprehensive project documentation, including business cases, impact assessments, and training materials.<\/p>\n
Data Governance & Compliance<\/p>\n
\tData Integrity: Oversee data quality controls, including de-duplication and cleansing processes, to maintain a “single source of truth”.
\n\tCompliance & Risk: Ensure the platform adheres to data privacy legislation and internal audit requirements through robust access controls and segregation of duties.
\n\tStandards Definition: Define and maintain enterprise data standards across the CRM platform.
\n\tValidation and Regulatory: Engage with validation teams to ensure that the necessary validation is done on the Salesforce solution(s) in line with GxP and regulatory requirements where necessary.<\/p>\n
Vendor & Stakeholder Management<\/p>\n
\tVendor Liaison: Serve as a primary contact for Salesforce and third-party tool providers, assisting with licensing optimisation and contract renewal discussions.
\n\tUser Training: Onboard new users and provide ongoing functional support to ensure high platform adoption.<\/p>\n
Power BI Analyst Responsibilities<\/p>\n
\tData Visualisation & Reporting: Design, develop, and maintain interactive Power BI dashboards and reports to track key business metrics and other business performance indicators.
\n\tRequirements Gathering: Collaborate with stakeholders across departments (including Sales, Marketing, Operations) to understand their data needs and translate them into effective Power BI solutions.<\/p>\n
Requirements<\/p>\n
\tBachelor’s degree in Computer Science, Information Technology, Business Analytics, or a related field, or equivalent practical experience.
\n\tITIL Foundation and project management certifications such as PRINCE2, PMP, or Agile, or equivalent practical experience.<\/p>\n
Desired Skills<\/p>\n
\tProven experience as a Salesforce Administrator, with a strong understanding of Salesforce architecture and administration best practices.
\n\tExperience with Salesforce reporting and dashboard creation tools.
\n\tExceptional interpersonal skills, with a proven ability to negotiate with vendors and communicate effectively with both technical teams and executive stakeholders.
\n\tDemonstrated experience in designing, developing, and deploying Power BI reports and dashboards.
\n\tExcellent analytical and problem-solving skills.
\n\tStrong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.\u00a0
\n\tStrategic thinking, vendor negotiation, and the ability to coordinate cross-functional teams including IT, Finance, and Operations.
\n\tExperience with SQL and database management.
\n\tFamiliarity with\u00a0ETL processes.
\n\tUnderstanding of sales and marketing processes.
\n\tExperience with other BI tools or CRM platforms.
\n\tAbility to manage multiple projects simultaneously and meet deadlines.<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Adcock Ingram","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Adcock Ingram is a leading South African pharmaceutical company with a proud 130 year heritage. It has a portfolio of trusted, quality brands and generics and an entrenched value system that assures integrity. Growing from humble beginnings as a small Krugersdorp pharmacy in 1890, Adcock\u2019s portfo... read morelio includes an extensive range of Prescription, Over-the-counter (OTC), Consumer and Hospital products and life saving hospital products.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":{"0":"post-30897","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-gauteng","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/30897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=30897"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=30897"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=30897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}