Job Description<\/p>\n
\tPromote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
\n\tResolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary.
\n\tRunning through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
\n\tAccurate data entry into systems and maintaining thorough records.
\n\tIdentifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management.
\n\tIdentifying opportunities for process and service improvements and discussing these openly with your manager.<\/p>\n
Responsibilities<\/p>\n
Responsibilities are\u00a0not\u00a0limited to the\u00a0enclosed\u00a0<\/p>\n
\tExperience making outbound calls or handling calls for UK clients
\n\tProficient level of written and spoken English
\n\tActive listening skills
\n\tAssertive, empathetic, professional & courteous
\n\tAbility to empathize with the customer
\n\tPrioritizing customer needs
\n\tGood problem solving, reasoning and analytical skills
\n\tNegotiation and influencing skills<\/p>\n
Qualifications<\/p>\n
Minimum Requirements:\u00a0<\/p>\n
\tGrade 12\u00a0(Mandatory)
\n\t6+ months call centre experience\u00a0
\n\tComputer Literacy (MS Office, Excel, Social Media, Online, Navigation)\u00a0
\n\tGood articulation of the English language (Spoken and Written)\u00a0
\n\tAs part of client-specific requirements, you may be subject to mandatory drug testing, either during onboarding\u00a0 or at any point during your employment at EXL.\u00a0\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"EXL South Africa","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into ... read moreinsights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration \u2013 and we\u2019ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that\u2019s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It\u2019s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we\u2019re some of the best in the business. Contact us to see how we can help you achieve your goals.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[12],"class_list":{"0":"post-30948","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/30948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=30948"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=30948"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=30948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}