What We\u2019re Looking For:<\/p>\n
\tAre you ready to take on an exciting role as a Customer Support Expert at Meltwater? We\u2019re looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater\u2019s Media Intelligence Platform, ensuring their experience is smooth, informative, and valuable.<\/p>\n
What You\u2019ll Do:<\/p>\n
\tProvide excellent product support to our clients via email and live chat to enhance the client experience
\n\tInfluence product development through valuable feedback to our Product and Engineering teams
\n\tBe able to remain organized and be able to prioritize in a high-volume environment
\n\tTake ownership of support tickets from start to completion while providing value-added information
\n\tBe an expert on Meltwater products and features as they are launched and engage with our Support Experts globally
\n\tContribute to our internal product training sessions and engage with our global Support team
\n\tSupport a variety of technical projects focused on maintaining Meltwater applications and enhancing Client Support workflows, tools, and efficiencies
\n\tDrive and implement new initiatives to enhance support across the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement.<\/p>\n
What You\u2019ll Bring:<\/p>\n
\tA Bachelor\u2019s degree in any discipline, or up to one year of relevant work experience in customer service, hospitality, teaching, or similar people-focused roles.
\n\tStrong communication skills with the ability to connect with clients and colleagues in a clear, friendly, and professional manner.
\n\tA collaborative, proactive, and solution-oriented mindset, eager to contribute to team success.
\n\tEnthusiasm for learning, a growth mindset, and a drive to develop your career in a support-focused environment.
\n\tAbility to manage multiple priorities, stay organized, and work effectively in a fast-paced setting.
\n\tFamiliarity with ticketing or live chat systems is a plus, but not required.
\n\tWillingness to work on a hybrid schedule with 2 days in the office.
\n\tThe position may include occasional shifts outside standard office hours to ensure timely client support.
\n\tThe ability to legally work in the country of hire is required for this position.
\n\t\u00a0<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( http:\/\/meltwater.com ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Meltwater","_company_website":"http:\/\/meltwater.com","_company_tagline":"Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organizations will look outside, beyond their internal reporting systems to a world of data that is constantl... read morey growing and changing. Our customers use these insights to make timely decisions based on real-time analysis. More than 25,000 companies use the Meltwater media intelligence platform to stay on top of billions of online conversations, extract relevant insights, and use them to strategically manage their brand and stay ahead of their competition. With more than 50 offices on six continents, Meltwater is dedicated to personal, global service built on local expertise. Meltwater also operates the Meltwater Entrepreneurial School of Technology (MEST), a nonprofit organization devoted to nurturing future generations of entrepreneurs. 8, Anslow Office Park, Anslow Ln, Sandton, 2196 Nestle Campus Meltwater Office","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-types":[34],"class_list":{"0":"post-30983","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-western-cape","7":"job-type-full-time-hybrid"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/30983","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=30983"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=30983"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=30983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}