Your role will include but not limited to:<\/p>\n
\tSupervise and monitor the short-term activities by the Product Technicians in the designated support discipline e.g., on-site support \/ repairs & testing \/ commissioning \/ inspections, etc. (supervisory authority over direct reports on required activities)
\n\tExecute delivery of Commercial Support technical support activities, through own effort, both locally at and at client operations. (advisory authority to Technology Field Support Manager)
\n\tConceptualise solutions and execute initiatives to solve internal Technology Support function management challenges pertinent to the technical support infrastructure and personnel (advisory authority to Technology Field Support Manager)
\n\tDirect Output: day to day coordination of support activities, effective delegation to reports, excellent client feedback, effective reporting to manager
\n\tSuccessful delivery of technical support, excellent client feedback
\n\tConstructive and innovative solutions to internal challenges presented; effective and timeous execution of initiatives as allocated; continual BI initiatives
\n\tIssuing Repair Quotes, ensuring correct pricing, and that all recoverables are captured.
\n\tMonitoring and progressing customer Purchase Orders.
\n\tEnsuring inspections reports are dispatched in the agreed lead time.
\n\tEnsuring inspections schedule is completed and shared with customers.
\n\tAnswering customer queries regarding availability and lead times.
\n\tReporting monthly financial figures
\n\tSourcing and purchasing components, materials and consumables.
\n\tMaintaining a sustainable and flexible supply network.
\n\tResolving supply or quality issues with vendors.
\n\tTo reserve and receive stock items on an as-needed basis for repair
\n\tTo book in personnel time, material costs, and execute on invoices<\/p>\n
Qualifications:<\/p>\n
Formal qualifications:<\/p>\n
\tMinimum qualification – engineering or scientific diploma
\n\tOperational support of C&I or electromechanical products
\n\tCommercial customer service in a technical environment (5 yrs minimum)
\n\tExperience using common ERP packages namely SAP
\n\tExperience in dealing directly with customers.<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
www.debeersgroup.com<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"http:\/\/www.debeersgroup.com","_company_name":"De Beers Group","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"De Beers Group is the world\u2019s leading diamond company, with expertise in diamond exploration, mining, grading, marketing and retail. Together with our joint venture partners, we employ more than 20,000 people across the global diamond pipeline, with many of these people in our source countries of ... read moreBotswana, Canada, Namibia and South Africa. Through our own stores and our partner jeweler locations, our beautiful diamonds and jewellery designs bring joy and meaning to lovers of diamonds all around the world.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-31024","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/31024","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=31024"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=31024"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=31024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}