Responsibilities<\/p>\n
\tWe have an amazing opportunity for\u00a0a\u00a0Payment Queries Officer\u00a0to be based in\u00a0Umhlanga, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
\n\tThe successful candidate will be responsible to attend to all deposit, withdrawal, cashback, and any other customer queries on daily basis within the stipulated turnaround times. Managing the Zendesk ticket queue and ensuring all queries are resolved.<\/p>\n
You Bring:<\/p>\n
\tMS office.
\n\tExcel \u2013 Intermediate to Advanced.
\n\tAdministrative management experience<\/p>\n
What You\u2019ll Do For The Brand:<\/p>\n
Action the following daily:\u00a0<\/p>\n
Deposit queries<\/p>\n
\tTo check and verify the deposit query that the customer made is valid and reflects on the payment portal. To check if the deposit reflects on the customer\u2019s account via SyX before crediting the account.
\n\tIf the deposit does not reflect, customer account to be credited.
\n\tZendesk ticket to be updated with applicable internal comments and solved within 15 minutes of receiving the ticket request.
\n\tIf we are not able to find the deposit on any payment portal platform
\n\tto provide feedback to the team leader on duty to advise the customer that the ticket has been closed as we are not able to locate the deposit and to provide correct details and reopen a new ticket with the correct details.
\n\tZendesk ticket to be updated with applicable internal comments and solved within 15 minutes of receiving the ticket request.<\/p>\n
Withdrawal queries:<\/p>\n
\tTo investigate the withdrawal query via the payment portals and SyX to see what happened to the customer\u2019s withdrawal query.
\n\tIf withdrawal is still pending to be paid \u2013 escalate to payments team leader to arrange for withdrawal to be paid immediately.
\n\tIf withdrawal was paid or failed to advise the team leader on duty to advise the customer.
\n\tZendesk ticket to be updated with applicable internal comments and solved within 15 minutes of receiving the ticket request.<\/p>\n
Cash Back queries:<\/p>\n
\tTo check and verify if the soccer multiple ticket is a qualifying ticket for cash back.
\n\tIf ticket is not qualified \u2013 SMS will be sent to customer to advise the outcome via Mconnect
\n\tIf ticket is qualified \u2013 credit customer\u2019s account with the correct qualifying amount according to the terms and conditions of the promotion.
\n\tZendesk ticket to be updated with applicable internal comments and solved within 2 hours of receiving the ticket request.<\/p>\n
Live Monitoring Reports:<\/p>\n
\tTo assist the team leaders with live monitoring deposit and withdrawals report \u2013 communicate on WhatsApp MZ Management group.
\n\tCredit all outstanding deposits and advise payments team leaders to pay any outstanding withdrawal.<\/p>\n
Other queries<\/p>\n
\tThere might be other ad hoc queries related to customer\u2019s account which will have to be action using the resources available to investigate further for resolution.<\/p>\n
Other responsibilities<\/p>\n
\tTo assist the payments team or Reconciliation Officer with withdrawals and deposits when we are having high volumes or any system issues.
\n\tTo always communicate to management if any system issues. have been identified with the payment portals or SyX based on the number of Zendesk tickets received.
\n\tDaily stats per shift to be provided of number of Zendesk tickets resolved per category. Feedback of any challenges experienced. This can be added to the payments daily report.<\/p>\n
Apply Before 03\/05\/2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Hollywoodbets","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience. Our sports betting site features a la... read morerge variety of events and markets to bet on, with expert betting support both online and in store. We offer local and international horse racing betting, an extensive range of sports betting from soccer to American Sports as well as our fantastic Lucky Numbers international lottery offering. Betting is offered 365 days a year. We are also proud to provide live betting with our Live In-Play and Betgames Africa options. After opening our first branch in Durban in the year 1999 we took the leap and joined the online community with the launch of our website www.hollywoodbets.net in 2006. Our mobisite www.hollywoodbets.mobi was created soon after that in 2009 as the business expanded. Hollywoodbets now has over 80 branches spread across six of South Africa\u2019s provinces as well as one branch in Mozambique. Additionally, we provide our customers with a variety of betting platforms including USSD betting, via our Phone-A-Bet call centre, the mobisite and website as well as the feature phone application. Our values include service excellence, commitment to achieving our objectives, ubuntu, integrity, innovation, enthusiasm and accountability, and they underpin everything we do. For that reason we believe in investing in our team, and we\u2019ve seen many people rise through the ranks. Hollywoodbets strongly believes in investing in the communities that we operate in, and we support charitable organisations and grassroots sports teams around SA on an annual basis. For more on the Hollywoodbets My Community Programme please visit our dedicated sites http:\/\/csi.hollywoodbets.net\/ and http:\/\/sponsor.hollywoodbets.net\/.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[16],"job-types":[12],"class_list":["post-31038","job_listing","type-job_listing","status-expired","hentry","job_listing_region-kwazulu-natal","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/31038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=31038"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=31038"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=31038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}