About the Role<\/p>\n
\tAs a Senior Groups & Incentives Travel Designer, you will play a key role in designing, coordinating, and delivering high-end MICE, incentive, and specialist group travel within the Wilderness portfolio. You will work closely with trade partners, DMCs, and internal sales and operations teams to create seamless, bespoke group journeys that align with Wilderness\u2019 luxury standards, conservation ethos, and commercial objectives.
\n\tThis role requires a consultative mindset, strong logistical capability, and the ability to manage complex group movements while maintaining exceptional service levels and margin integrity.<\/p>\n
MICE & Group Travel Design<\/p>\n
\tDesign and deliver bespoke group, incentive, and MICE itineraries, tailored to client objectives, budgets, and guest profiles.
\n\tTranslate client briefs into creative, well-structured programs that showcase Wilderness camps, experiences, and conservation initiatives.
\n\tIdentify and implement value-adds and upselling opportunities that enhance group experiences while protecting margins.<\/p>\n
Service Excellence & Stakeholder Management<\/p>\n
\tProvide prompt, professional, and solutions-driven service to trade partners, incentive houses, and internal stakeholders.
\n\tCommunicate clearly and proactively, managing expectations across multiple touchpoints.
\n\tBuild and maintain strong, trust-based relationships with key agents and MICE partners.<\/p>\n
Operational & Logistical Coordination<\/p>\n
\tManage complex group logistics including rooming lists, movements, activities, and special requirements.
\n\tCollaborate closely with Operations Specialists to ensure flawless on-the-ground execution.
\n\tMaintain accurate and detailed booking files to ensure seamless delivery from confirmation through travel.<\/p>\n
Commercial & Performance Focus<\/p>\n
\tQuote accurately and timeously, ensuring pricing integrity and commercial viability.
\n\tMonitor margins and performance metrics, contributing to overall departmental targets.
\n\tSupport Sales and Reservations leadership with insights into group trends and opportunities.<\/p>\n
Product & Systems Expertise<\/p>\n
\tMaintain in-depth knowledge of Wilderness camps, regions, and experiences across Southern and East Africa.
\n\tConfidently position the Wilderness brand within the MICE and incentives space.
\n\tLeverage systems such as Wilderness Window, WETU, Smartbox, Tourplan, and Microsoft Office to streamline workflows and enhance service delivery.<\/p>\n
Qualifications and Experience<\/p>\n
\tMatric with Mathematics (Standard Grade or higher).
\n\tTertiary qualification in Travel & Tourism, Hospitality, or a related field (advantageous).
\n\t6\u201310 years\u2019 experience in a senior Groups, Incentives, or MICE travel design \/ reservation\u2019s role.
\n\tProven experience managing group logistics, complex itineraries, and high-value clients.
\n\tStrong working knowledge of Tourplan and Microsoft Office.<\/p>\n
Skills & Competencies<\/p>\n
\tExceptional attention to detail and organisational skills.
\n\tStrong verbal and written communication skills (English essential; European languages advantageous).
\n\tConfident in consultative selling, personalisation, and upselling within a luxury context.
\n\tAbility to manage pressure, deadlines, and multiple group files simultaneously.<\/p>\n
Personal Attributes<\/p>\n
\tCreative, proactive, and solutions-oriented.
\n\tService-driven with a strong client-centric mindset.
\n\tPassionate about wildlife, conservation, and sustainable tourism.<\/p>\n
Deadline:9th March,2026<\/p>\n
go to method of application \u00bb<\/p>\n
Apply via company website ( N \/ A ) or<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"Wilderness","_company_website":"http:\/\/N%20\/%20A","_company_tagline":"We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world\u2019s wilderness, together. With operations in eight African countries, we offer a wide array of life-cha... read morenging career opportunities. We are the pioneering collective increasing the world's iconic wilderness, bringing guests to discover the beating pulse of Earth's ultimate, untamed places. With purpose at the heart of our culture, working for Wilderness is not just a job, and our successes have only been made possible thanks to the dedication and passion of our employees who continue to push the boundaries in conservation tourism. Combine this with the significant investment we make in training and mentoring our staff, alongside the generosity of spirit that they are so renowned for, it is not surprising that we continue to attract people from all walks of life to join our family and our journey to make a positive impact.","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-types":[12],"class_list":["post-31046","job_listing","type-job_listing","status-expired","hentry","job_listing_region-gauteng","job-type-full-time"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings\/31046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/media?parent=31046"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job_listing_region?post=31046"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/southafrica\/wp-json\/wp\/v2\/job-types?post=31046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}